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Activated 2025-10-31
🚙Operations Manager for AI-Driving Account in Shin Yokohama (Onsite) - 5 Working Days, 2 Days Rest Days - Foreign Company🚙
| Company Name |
TaskUs Outsourcing Japan LLC |
|---|---|
| Job Type |
 Sales/AE - Customer Success/Client Success Administrative - Sales Assistant/Clerical/Receptionist |
| Industry | Other |
| Location |
Asia
Japan
|
| Job Description |
[Job Description] So what does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best. After all, we are a ridiculously good company so we make sure our employees are top-notch. Come on now, we need your full attention because it’s time to imagine what it’s like being an Operations Manager. What does an Operations Manager really do? Imagine yourself going to work with one thing on your mind: to provide the best possible customer experience to your clients. As an Operations Manager, you will: ● Make sure that KPIs are being met consistently; ● Effectively make each employee reach their best potential; ● Creatively devise effective plans on how to make each employee reach their targets; ● Gain the trust and respect of your employees; ● Identify your people’s strengths and weaknesses; ● Assign tasks that will help people showcase their talents and work on their weaknesses; and ● Manage relationships better and develop people at the same time. Requirements: ● At least 3 years of related working experience in customer experience operations and as a management specialist ● A good track record of meeting and delivering targets ● Articulate enough with others, like Teammates and clients ● A multitasker that can work in a fast-paced environment ● A good leader ● Bilingual role which requires both English and Japanese language. <Job Highlights> ◎ You will oversee our AI-Driving project in Shin-Yokohama. If you thrive in high-impact roles and love tech, this is for you! ◎Support System In addition to providing chat tools and checklists for support, we also provide support via online calls if necessary. We have a system in place where you can check with support members. In addition, you will receive feedback and advice from the quality control department (QA), so it is an environment that will lead to your own growth and skill improvement. ◎About the evaluation system For example, we will evaluate the results of user satisfaction surveys, the response time per case, and the number of cases handled per day. Since careful attention to polite responses leads to survey results, it is an environment where your hard work and efforts are properly evaluated. 【About training】 ◎STEP.1 The training period is about 2 weeks to 1 month. For about 4 weeks after joining the company, trainers will conduct online classroom and OJT training. There will also be tests during training, and the test results, training attitude, attendance status, etc. will be used to determine whether you can continue the training period after training. ◎STEP.2 Those who pass the training will move on to actual work. If you have any questions, senior employees will support you via chat or online video tools. ◎STEP.3 If you pass the comprehensive assessment during the training period, you will be able to continue working. If you fail, your employment contract will expire. ◎STEP.4 Don't worry, you will have support from senior employees even after graduating from the training period. |
| Company Info |
[About the company] "TaskUs" was founded in California, USA in 2008. As a BPO (Business Process Outsourcing) company, we have been providing customer support to clients around the world. We have more than 47,000 employees worldwide. In Japan, we are promoting the introduction of virtual call centers, and all employees are working from home. We have continued to grow while constantly innovating. In order to expand our market share in Japan, we established our Japanese corporation, "TaskUs Outsourcing Japan LLC," in 2021. Please take advantage of your experience and let's grow together. [About senior employees] Our senior employees come from a variety of industries, including food and beverage, the hotel industry, travel and aviation, real estate, education, medical and nursing care, beauty, finance, interior and architecture, apparel and clothing, manufacturing, automobiles, construction, entertainment, entertainment, anime, games, IT, sports, music, movies, video distribution sites, EC sites, private lodgings, and call centers. There are also a variety of jobs that they have experienced. For example, we have employees with experience in a wide range of positions, including general and sales administration, accounting and general affairs, reception and secretarial work, customer service, engineering, trade-related and overseas sales, marketing, web design and YouTuber. We also have seniors who are fluent in a variety of languages, including Japanese, English, Chinese, Korean, Malay, Spanish and Portuguese. We currently have employees in their 20s and 30s, with some in their 40s and 50s. Globally, we have a diverse environment. |
| Working Hours |
Shift system (8 hours of work, 1 hour break) Business hours: 9:00-19:00 *Overtime is at most 5 hours per month *Business hours may change in the future <Example shifts> 9:00-18:00 9:30-18:30 10:00-19:00 *The above is an example *You will be required to work all shifts during business hours ◎There is a high possibility that you will have the same shift pattern for a certain period of time, so you can rest assured that your daily rhythm will be consistent |
| Job Requirements |
[Inexperienced and experienced applicants welcome! No educational background or gap in work history required! Inexperienced applicants welcome!] ■Able to communicate smoothly with Client, Stakeholders and customers ■Basic PC and OA skills ■Able to work all shifts during business hours, including weekends and holidays ■Able to cooperate with the facilities listed below <About facilities> ・Agreement regarding the handling of various information and security <If any of the following applies to you, you are welcome! Not required!> ・Experience working in a call center ・Experience in Driving Account / Car Company ・Experience in negotiating with corporations and individuals in sales, etc. ・Experience with customer service and client facing ・Good at English ・Knowledge and experience in the IT field ・Good at multitasking <You can utilize the experience listed below! > ■Practical experience in a call center as follows: Supervisor (SV) Team Leader (TL) Training Quality Manager (TQM) Quality Analyst Assurance (QA) Trainer (TR), etc. |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Chinese Level | None |
| Salary |
JPY - Japanese Yen JPY 6500K - JPY 10000K
（Monthly Salary Range: JPY - Japanese Yen JPY 541.667K - JPY 833.333K *Divided into12month ） |
| Other Salary Description |
[Salary] *The following is the exact salary information* Monthly salary of 600,000 to 100,000 yen + various allowances *The salary will be determined after considering your experience and abilities. ◎About promotion As the organization expands, there may be opportunities for positions. There is a chance for salary increases through promotion. [Employee benefits] ■Complete social insurance (employment, industrial accident, health, welfare pension) ■Paid vacation system *Company regulations apply ■Birthday vacation system *Company regulations apply ■Training system available ■Promotion available ■Full-time employee promotion system *Company regulations apply ■Plain clothing available (dress code free) *Company regulations apply ■Hairstyle, nails, and piercings allowed *Company regulations apply ■Referral program for friends and acquaintances *Reward provided ■PC, headset, and mouse provided *Company regulations apply |
| Holidays |
■ Two days off per week (shift system) └ We basically arrange it so that you have consecutive days off! *Subject to change ■ Paid holidays ■ Celebration and condolence holidays ■ Birthday holidays (company regulations apply) |
| Job Contract Period |
Full time, Fixed - term contract (1 year) (High chance to become a permanent employee depending on performance.) |
| Nearest Station | Nearby Shin Yokohama. |
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