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Updated 2025-12-02
Activated 2025-12-02

[Tokyo | Japanese N2] English and Japanese support Travel Partner (Hotel Front Desk) No night shifts
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This posting is managed by: YAMAGATA Corporation
Company Name Company is not publicly visible
Job Type
YAMAGATA Corporation
Hospitality Business Specialists - Concierge
Customer Service - Customer Support
Hospitality Business Specialists - Hotel
Industry Tourism/Hotels, Lodging/Restaurant, Food Services
Location Asia Japan Tokyo Shinjuku
Asia Japan Tokyo Taito
Asia Japan Tokyo Chuo
Job Description We are looking for a front desk staff member to work at a hotel that caters for families and groups of tourists!

We aim to be an international workplace where staff of various nationalities can work!

[Main duties] You will be responsible for the following duties in Japanese and English.

・Customer service
・Check-in and check-out
・Reservations (including telephone answering)
・Information duties (guide to the hotel and surrounding area, etc.)
・Data entry management
・Handling complaints, etc.

Scope of duties to be performed: May change to other duties specified by the company

[Example of career path]

① For those who want to advance their career in the field:
Travel Partner → Assistant Travel Partner → Senior Travel Partner

② For those who want to gain experience and advance their career in hotel management:
Travel Partner → Assistant Travel Partner → Hotel Manager → Area Manager, etc.
Company Info We are a wholly owned subsidiary of a major real estate developer that was founded over 50 years ago. We are involved in on-site management, marketing, and apartment hotel operations.
Based on the concept of "staying like you live," we offer new accommodation services that are different from traditional hotels in response to the increase in inbound travelers. Why not create new value in the hospitality industry with a company that has been highly praised for continuing to provide everyday "comfortable living"?
All accommodation areas are conveniently located. We provide tourist and lifestyle information for families and groups during their stay.

Smoking is prohibited indoors as a general rule (smoking rooms are available)
Working Hours Shift system including weekends (no night shifts)
7:00-16:00 / 9:00-18:00 / 13:00-22:00

*You must be on time for the 7:00 shift. When applying, please make sure you can commute from the nearest station to your home to the hotel where you will be working.
Job
Requirements		 ■Required experience/skills
・Japanese: Native to intermediate business level
*Able to deal with guests in Japanese on their own, and also respond to email inquiries in Japanese.

・English: Native to advanced business level (able to deal with foreign guests on their own)

・Basic operation of Word, Excel, and PC

・Experience working in Japan (including part-time work during study abroad)

・Experience in customer service, guest service, and other external work in Japan or your home country
(including part-time work during study abroad)

■Experience/skills we welcome
・Hotel work experience
・Interested in the travel and tourism industry

■Desired profile
・A person who is enthusiastic about building something from scratch
・A person who likes to interact with people
・A person who can work cooperatively
・A person who can listen to others' opinions
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 3500K   
Other Salary
Description		 Theoretical annual salary at start: Starting from 3.57 million yen.

Monthly salary: 255,000 yen (basic salary 225,000 yen + shift allowance 30,000 yen)

Overtime pay: Paid separately
Bonus: Twice a year
Chance for salary increase if recognized in annual evaluation.
Rent subsidy: Conditions include a rental contract in your name, up to a maximum of 20,000 yen
　　　　　*After joining the company, apply after checking the regulations
Commuting allowance paid separately, monthly maximum 40,000 yen

Employment insurance, workers' compensation insurance, health insurance, welfare pension, regular health checkups, maternity leave, childcare leave system
Holidays 2 days off per week, 117 days of annual leave, 6 other days granted per year (※ Granted outside of the 117 days)
Job Contract
Period		 Full-time employee
Trial period: 6 months *There will be no change in treatment during the trial period.
Nearest Station All hotels are within a 10-minute walk from the nearest station.
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