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Updated 2025-06-23
Activated 2025-06-23

ワークフォースマネジメントスペシャリスト - 社内センター - 800万円

This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Customer Support
Industry Tourism/Hotels, Lodging/Restaurant, Food Services
Location Asia Japan Tokyo

Job Description As a Workforce Specialist, where you'll optimize employee scheduling, monitor real-time deployment, and analyze performance metrics to ensure efficient operations. This role requires fluency in English and Japanese, at least 2 years of call center experience, and offers a competitive salary up to 8M JPY with remote work options after a 6-month probation.


Description

Responsibilities:

* Forecasting: Predict future workforce needs based on historical data, trends, and business objectives.
* Scheduling: Create work schedules that optimize employee availability and meet operational needs.
* Staffing: Ensure the right number of employees with the appropriate skills are in place to meet workload demands.
* Real-Time Adjustment: Monitor and adjust workforce deployment in real-time to address unexpected changes and ensure efficient operations.
* Performance Analysis: Analyze workforce performance metrics to identify areas for improvement and enhance overall productivity.
* Compliance: Ensure that workforce management practices adhere to labor laws, regulations, and company policies.
* Reporting: Generate reports on workforce metrics, such as attendance, productivity, and scheduling efficiency, to inform management decisions.
* Process Improvement: Implement and manage workforce management data and tools to streamline processes and improve accuracy.


Profile

Requirements:

* Fluent in both English and Japanese.
* At least 2 years of experience in the call center industry.
* Eligibility to work full-time in Japan.
* Excellent communication skills to build strong relationships within the team and with other departments.


Job Offer

Benefits:

* Competitive salary up to 8M JPY.
* Eligibility to work from home up to two times per week after completing a 6-month probation period.
* Opportunity to work in a dynamic and innovative environment.


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
Company Info Well-known global online travel agency company with proven track record in the business.
English Level Fluent (TOEIC 865-)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 4500K - JPY 8000K   
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