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Updated 2025-07-02
Activated 2025-07-02

[English/Foreign♪] Onsite, Deskside Support Engineer/Help Desk Work/@Chiyoda Ward
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This posting is managed by: Fellowship co.,ltd.
Company Name Company is not publicly visible
Job Type
Fellowship co.,ltd.
IT (Other) - IT Help Desk
Industry IT - Other
Location Asia Japan Tokyo Chiyoda

Job Description ■Work:
・Communicating with users via email, phone, and chat
・Supporting end users at client companies, mainly dealing with problems at the desk
・Supporting conference room equipment such as Zoom Room
・General support for hardware, software, and peripheral devices (including repair arrangements and purchasing)
・Hardware installation, software installation
・User account management
・Escalating problems to vendors and controlling incidents
・Reporting to customers, handling customer meetings, etc.
Company Info Smoking is prohibited indoors (smoking rooms available)

☆*★*☆Introducing our company's features and unique support☆*★*☆
[What is a fellowship?]
We receive inquiries from nearly 1,000 foreign nationals every month, and after a strict screening process, about 40 people find work through our company every month.
[About support for obtaining a visa]
Our specialized administrative scriveners will also assist you with visa-related consultations, such as for highly skilled professionals (highly skilled human resources visas), free of charge! Our staff have also visited Japan before, so you can consult with us honestly!
[Full support for daily life!]
The foundation of your life is important when working. Securing a place to live, purchasing daily necessities, various procedures, Japan's unique rules of life... We will also provide paid support for daily life so that you can work with peace of mind!
☆*★*☆*★*☆*★*☆*★*☆"
Working Hours The working conditions vary depending on the client.
Job
Requirements		 [Requirements]
- More than 1 year of help desk experience at a client's site
- Active Directory account management experience
- Mobile device support experience
- Experience supporting conference systems such as Zoom Room and conference room equipment
- English: Conversation is essential, business level or above
- Experience using Helpdesk tools (incident track)
- Experience providing support using remote support tools (Remote Desktop, etc.)
- Purchasing-related work experience (hardware, licenses, etc.)

《Experience in the following tasks》
- Windows 10, 11
- M365, O365
- Troubleshooting desktop equipment (hardware, software)
- PC and printer replacement, additional installation management
- PC image restoration experience

[Preferred]
- Support experience in a retail business with multiple stores
- Experience providing executive support
- Project experience such as replacing all PCs
- Experience leading a small team
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 3500K - JPY 4500K   
Other Salary
Description		 *Monthly salary example: 312,000 yen to 364,000 yen

8 hours of work per day, 20 business days per month

If overtime is required, additional overtime pay will be provided

*Depending on experience and skills
Holidays Varies depending on the client
Job Contract
Period		 Contract employee *No set term
Nearest Station Varies depending on the client
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