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Updated 2025-07-03
Activated 2025-05-29

English/IT infrastructure engineer (leader candidate) [IT infrastructure work using English/fulfilling education system]
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This posting is managed by: Global Leaf Co., Ltd.
Company Name Company is not publicly visible
Job Type
Global Leaf Co., Ltd.
IT (Hardware/Network) - Network Engineer
IT (Hardware/Network) - Server and Machine Operation and Maintenance
IT (Other) - IT Help Desk
Industry Outsourcing
Location Asia Japan Tokyo Minato

Job Description [Job Overview]
You will be the leader of a bilingual engineer team made up of multinational personnel.

You will be in charge of the following 1. or 2. cases while communicating in both English and Japanese.

[Specific Job Contents]
1. Managing on-site support cases
■Labor, quality, issue management, etc.
■On-site work, lectures to members
[Supported Devices]
■Client PCs, peripheral devices
■Network devices
[Examples of Cases]
■On-site survey of network equipment for a certain major financial institution, equipment rack mounting/unmounting, cabling, etc.
■User support work for users at the Japanese branch of a foreign-affiliated company (client PCs, peripheral devices, etc.)
※English and Japanese are required.

2. Managing resident user support cases
Labor, quality, issue management, etc.
[Examples of Cases]
■Labor management, quality control, and issue management for 6 people who are resident on a contract basis as a user support team (client PCs, peripheral devices, etc.) at the Japanese branch of a foreign-affiliated company
※English and Japanese are required.

[Work environment]

At the head office and client sites

*There may be a hybrid of working from home and working in the office.

*There will be no emergency nighttime responses, but nighttime work may be required.

[Recruitment background]

To expand global business
Company Info [Company Features]
As you can see from our slogan "Towards an IT infrastructure engineer's utopia," our company is strong in IT infrastructure technology such as networks and servers.
Nowadays, all systems are moving to the cloud, bringing great convenience to our lives, but IT infrastructure technology is essential for its stable operation. In addition, the recent spread of telework is also due to the IT infrastructure that allows web conferencing systems to operate stably.
Our company specializes in such IT infrastructure services and has accumulated a track record. With technology that meets a variety of IT needs, such as cloud, virtualization, security, IoT, and telework environment introduction, and a global support system, we solve our customers' IT-related problems and contribute to society.

[Human Resource Development]
One of the characteristics of our company is that we focus on human resource development.
We have a track record of training more than 3,000 IT infrastructure engineers to date, and through a career support system based on a rich training curriculum, you can draw a career plan that suits your inclinations. We also focus on supporting employees in obtaining qualifications, and most of our engineers have qualifications related to IT infrastructure, including CCNA, CCNP, LPIC, and Network Specialist.
Working Hours <Standard working hours>
9:00-18:00 (prescribed working hours: 8 hours 0 minutes)
<Other working hours notes>
- Shift work may be available depending on the project (night shifts included)
Job
Requirements		 [Required skills/experience]
■Experience working as a leader on operational projects
■Experience creating operational flows and work manuals
■Experience with any of the following operational projects
①Experience with equipment operation projects, mainly client devices: 3 years or more
②Experience with network equipment/server equipment operation projects: 2 years or more
③Experience with other operational projects related to IT infrastructure: 2 years or more
■English: Business level (telephone support, email, documents)
※For those of foreign nationality, Japanese business level. (Experience working in Japanese)
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 4500K - JPY 6000K   
Other Salary
Description		 [Salary]

Expected annual income: 4.8 million yen to 6 million yen (monthly salary)

Monthly salary: 400,000 yen and up

*Overtime allowance will be paid separately.

[Various allowances and welfare benefits]

■Full transportation allowance
■Position allowance
■Family allowance (eligible dependents: 10,000 yen for spouse, 5,000 yen for child, 3,000 yen for parent/applies from the second year of employment)
■Telework allowance (partial subsidy for various expenses/realized from employee feedback!)
■Long-term service bonus (paid to eligible employees with 10 and 20 years of service)
■Transportation allowance: Company arranges air ticket to Japan (for the employee)
■Relocation allowance: Relocation allowance to Japan (100,000 yen)
■Dormitory provided: self-paid 35,000 yen yen/month (utilities and internet charges included)
■Qualification support system (if you pass, the company will cover all exam fees)
■Defined contribution pension (401K)
■Smile Mutual Aid Association (a system that provides congratulatory money for various life events)
■Childcare leave system (100% female)
■CDP system (internal recruitment system)
■iPhone loan
■Video learning apps available
■Cafeteria plan (products from partner companies can be purchased at a discount)
■Member of the Kanto IT Software Health Insurance Association
■Telework/staggered work hours
Holidays ■2 days off per week (Saturday and Sunday)
■Holidays off　※Shift work may be required depending on the project
■Year-end and New Year's holidays (5 days)
■Celebration and condolence leave
■Paid leave (company-wide average number of days taken: 11.25 days/year, take-up rate: 81%)
■Maternity leave (recorded)
■Childcare leave (take-up rate: 100% for women, 25% for men) ※2018 record
■Self-care leave
■Sickness and injury leave (can be taken in lieu of paid leave for the first 6 months after joining the company)
■Anniversary leave (encouraged to take annual paid leave)
■Refreshment leave (5-6 days granted to employees with 10 and 20 years of service)
Job Contract
Period		 Employment status: Full-time employee (permanent employment)
Trial period: 6 months
*There will be no change in treatment during the trial period
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