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Updated 2025-07-15
Activated 2025-07-03

[Onboarding Specialist]Hybrid Work/No experience welcome! Work in a fintech company originating form the US
Automatically translated job page

Company Name

Payoneer Japan

Job Type
Payoneer Japan
IT (Other) - IT Help Desk
Sales/AE - Customer Success/Client Success
Finance/Bank/Securities/Investment - Client Service
Industry Finance - Other
Location Asia Japan Tokyo Shibuya

Job Description ★Why work with us?★
-Global Career Start, Even Without Experience
This role is perfect for those new to the field, offering a chance to kick-start a career in a global fintech.

-Collaborative & Flexible Work Environment
We offer a work-life balance with remote options and full weekends off. Our culture values teamwork and provides excellent benefits like wellness and remote work allowances.

-Hone Your English Skills
You'll use English daily with global colleagues, giving you a great opportunity to sharpen your practical English skills in a professional setting.

[Job details]
-Support new SMB customers on their Payoneer onboarding journey:
1. Using CRM tools such as Salesforce, Salesloft, Marketo to drive KYC approvals for our new customers; providing phone/Kakao/Line support for customer KYC approval.
2. Scalable email communication with new accounts while collaborating with operations teams
- Providing lead qualification support to Insides Sales teams across different verticals to drive new
business growth
- Working closely with our e-commerce customers from Amazon, Shopee, eBay and others for a
seamless onboarding experience
- Analyze customer trends and user behavior to identify opportunities for scalable outreach and
execute test-and-learn projects.
- Collaborating with cross functional teams such as Marketing, Partnerships, Operations to support
new seller acquisition initiatives for marketplaces
- Share feedback, insights and ideas in team meetings to contribute towards new business growth

As a key member of the sales organization, you will get a chance to work on live business cases and provide business solutions to customers leveraging your market insights and business acumen.
Company Info Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy.
If our mission connects with your values, if you revel in solving complex challenges, and if you want to
continuously advance your career, come realize your potential at Payoneer!
Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive, and your desire to have a positive impact on others.


Who we are:
Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere.  From
borderless payments to boundless growth, Payoneer promises any business, in any market, the
technology, connections and confidence to participate and flourish in the new global economy.
Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s
leading brands, Payoneer offers a universe of opportunities, open to you.
Working Hours 9:30-18:30
Job
Requirements		 What we’re looking for:
- Bachelor’s degree holder or current bachelor’s degree student
- 0-3 years of experience engaging with B2B customers via phone calls, emails and other digital media. SMB sales/service experience is a huge advantage.
- Fluency in Japanese and English

Nice to have:
-Ability to multi-task and stay on track to deliver against deadlines
- Basic knowledge of Microsoft office – Excel, Word, Powerpoint.
- Good team player and highly self-motivated
- Excellent communication skills (Organized reporting and communication)
- Strong desire to learn industry best practices and contribute to the organization

Is this you?
The Payoneers are:
Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated |
Problem Solvers | Resilient | Technically Proficient
English Level Fluent (TOEIC 865-)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 5000K - JPY 6000K   
Other Salary
Description		 Wellness allowance
WFH allowance
Hybrid work
Social Insurance
Gift Cards for special occasion
Health Insurance
Online training program
Holidays Five-Day Workweek
Paid Holidays(15 days/year to start)
Congratulatory or Condolence Leave
Child-care Leave
Job Contract
Period		 Full time
Nearest Station 東京都渋谷区渋谷2丁目21番1号渋谷ヒカリエ33階
渋谷駅B5出口から徒歩約0分
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