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Updated 2025-06-17
Activated 2025-06-11

Desktop support engineers wanted!
Automatically translated job page

Company Name

HCL JAPAN LTD./株式会社エイチシーエル・ジャパン

Job Type
HCL JAPAN LTD./株式会社エイチシーエル・ジャパン
IT (Other) - IT Help Desk
IT (Other) - Customer Support Engineer
IT (Other) - In-house System Operator
Industry IT Consulting
Location Asia Japan Aichi Others

Job Description Field Services operations provides onsite support for the installation, troubleshooting and maintenance of onsite IT systems that cannot be done remotely.

FSO works onsite to resolve issues where either a physical presence, advance technical skills or local knowledge is needed to complete the task. Roles and responsibilities include, but are not limited to:
Company Info About HCLTech:

HCLTech is a global technology company, home to 220,755+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.

We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America. Out of the 26 countries, HCLTech is ranked number one in 15 countries, including Japan.
These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit hcltech.com/careers
We bring together the best of technology and our people to supercharge progress.

You can work in a multinational, global environment.
Working Hours Working hours: Generally 9am-6pm, with a 1 hour break
Job
Requirements		 ・2+ years of experience in a help desk/deskside role
・2 years of Windows 10 experience, MSOffice
Flexible work schedule to include weekends and overtime as required
・Experience troubleshooting PC hardware and software (MAC knowledge a plus)
・Experience with Active Directory and SCCM.
Basic networking experience
・Ability to multitask and work in a fast pace work environment, Excellent organizational skills and attention to details
・Excellent customer service skills.
・To provide support for on call escalations and doing root cause analysis of given issue
・To independently resolve tickets within agreed SLA of ticket volume and time
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 4000K - JPY 8000K   
Other Salary
Description		 Social insurance provided
Education and training
Holidays 2 days off per week (Saturday, Sunday, and public holidays)
Paid vacation
Sickness and injury leave
Celebration and condolence leave
Childcare leave
Job Contract
Period		 Full-time employment
Nearest Station Toyohashi City, Aichi Prefecture
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