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Updated 2025-05-19
Activated 2025-05-13

IT Engineer (Helpdesk) – Bilingual (Japanese/English), Customer Support
Automatically translated job page

Company Name

PTS Japan Co., Ltd./PTS Japan K.K

Job Type
PTS Japan Co., Ltd./PTS Japan K.K
IT (Other) - IT Help Desk
IT (Other) - Customer Support Engineer
IT (Other) - Other
Industry Consulting - Other
Location Asia Japan Tokyo

Job Description Job Description:
You will be responsible for helpdesk operations, providing prompt and accurate responses to customer inquiries, issues, and requests. Support will be delivered through scheduled on-site visits or full-time on-site assignments depending on the project.
Key Responsibilities:
• Handle customer inquiries and incidents via phone, email, or in person
• Register, investigate, and resolve incidents following defined procedures
• Provide clear and timely responses to users
• Prepare reports and documentation to support service quality improvements
• Create and revise operational manuals and service documentation
• Attend regular meetings with customers to provide progress updates and maintain effective communication
Company Info PTS Japan is a project management consulting company.
Founded in 1997, we are a growing company.
It was originally a British foreign-affiliated company, but three years ago it became independent and is developing new businesses.
35% of our employees are foreign nationals, and most of our Japanese employees are bilingual.
Working Hours 9:00-18:00
Job
Requirements		 • Experience working in IT helpdesk environment
• Proven customer service skills in an IT support setting
• IT Passport certification or equivalent knowledge (basic understanding of Windows OS and phone etiquette)
• Hands-on experience in IT support, operations, maintenance, or system implementation
• Strong interpersonal and communication skills to engage with both customers and internal teams
• Team-oriented mindset with the ability to collaborate effectively
• Problem-solving skills with a calm and logical approach
• Business-level English proficiency (spoken and written)
• Business-Level Japanese (N1) proficiency (spoken and written)
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 4000K - JPY 6000K   
Other Salary
Description		 complete social insurance
Full transportation expenses
education training
Holidays: Saturdays, Sundays, and holidays Paid vacation (according to client regulations)
Contract employee [Employment available]
Holidays 2 days off per week (Saturday, Sunday, and public holidays)
Winter vacation
Paid vacation
Celebration and condolence leave
Childcare leave
Job Contract
Period		 long-term contract employee
Employee appointment available
Nearest Station Headquarters: Shinagawa
Work location: Tokyo 23 wards (hybrid work negotiable)
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