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Updated 2025-01-15
Activated 2025-01-15

Telework available 3 days a week/Recruiting additional staff/Operations management for domestic inbound tours (operations assistant)/World's leading experiential travel agency★ Work in Umeda
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Company Name

Intrepid Japan Co., Ltd.

Job Type
Intrepid Japan Co., Ltd.
Customer Service - Customer Support
Hospitality Business Specialists - Travel Industry Related
Planning/Marketing/PR - Planning/Marketing
Industry Tourism/Hotels, Lodging/Restaurant, Food Services
Location Asia Japan Osaka

Job Description Intrepid Japan Co., Ltd. is a land operator under the Intrepid Group, the largest travel group in the small-scale adventure tour industry.

As a global leader, we provide a wide range of diverse travel products to a wide range of customers, while also taking into consideration the effective use of local tourism resources and the impact on the global environment and local communities, and providing a variety of adventures where travelers can coexist with local culture.

~The following people are welcome~

"Those who want to work using their experience in the travel industry" "Those who are interested in working using English" "Those who want to work in the office using their field experience as an interpreter guide or tour conductor"

[Specific duties]

・Tour operation schedule management, tour quality assurance, safety confirmation work
・Final check of tour arrangements
・Tour briefing for tour leaders (guides)
・Improvement proposals and implementation based on customer feedback
・Education and training of tour leaders (guides)
・Tour product planning

As an assistant, you will start with support work, but once you get used to it, you will be in charge of tours. The work is diverse and requires flexible response to emergencies such as tour emergencies, but it is also very rewarding because it is an important core task of the tour.

◆ Selection process ◆
Document screening (Japanese resume, Japanese work history, English CV)
   ↓
Interview (2-3 times) *No written test
   ↓
Reference check (minimum 2 people)
   ↓
Offer presentation
※The first interview will be an online interview, and the second interview will be an online or face-to-face interview.
(Those who are far away can be negotiated.)
Company Info ・Headquartered in Melbourne, Australia, we provide experiential adventure tours to 450,000 people every year under the corporate philosophy of “Change the way we all see the world”.

・Our employees are from 46 countries and 58 nationalities, and we operate our company with respect for diversity, transcending the boundaries of race, religion, and gender.

・We have been B Corp certified* since 2018, and in 2023 we were selected as one of the “100 Most Influential Companies (TIMES magazine)”.

※ B Corp certification: A certification given to companies with a high level of public interest that are considerate of the environment and society after rigorous evaluation.

[Benefits of working at our company]

・Since we work in a position closest to our customers, you can work while feeling the voices of the field.

・As we are a Japanese subsidiary of the Intrepid Group, which has its headquarters overseas, you can work with a global perspective while in Japan.

・You can use Intrepid tours for free.

・We have a training support system and a qualification acquisition support system, and you can improve your skills using study leave.

[Measures to prevent passive smoking]
Smoking is prohibited indoors as a general rule.
Working Hours 9:00 to 18:00 (scheduled working hours 8 hours break 60 minutes)
* The Intrepid Group has introduced flexible work tailored to each individual.
(It is different from the conventional flextime system in Japan. Currently, we work 2 days in the office and 3 days in remote. )
Job
Requirements
[Requirements]

・Experience working in the travel industry in Japan (or overseas), especially in the inbound travel industry

・Business-level English in both conversation and writing (Reference: TOEIC 735 or above)

・Basic PC skills (basic operation of Word and Excel)

[Desired requirements]

・Experience in operations (tour operation management, guide management)

・Experience as a tour guide or tour conductor

[Ideal personality]

・Able to respond calmly and quickly in an emergency

・Able to communicate smoothly with members inside and outside the company

・Able to handle a wide range of tasks quickly and accurately

・Able to enjoy and challenge new and unknown fields

・Able to think of the company, team, and customers first, without prioritizing personal opinions
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 4000K - JPY 5000K   
Other Salary
Description
Expected annual salary: 3.8 million yen and up (bonus not included) *Determined based on experience and ability

-> Annual salary system (annual salary above paid in 12 installments/includes fixed overtime pay of 30 hours per month)

Salary increase: There may be no salary increase depending on performance and other circumstances. (2022, 2023)

Bonus: Maximum 10% of annual salary paid separately from annual salary *Depends on evaluation and performance

(2022 no record, 2023 record)

Education and training
Social insurance provided
Commuting allowance: Yes (paid based on company regulations)
Bicycle commuting allowed
Various training
Retirement benefits: None
Reemployment system: Yes (up to age 65)
Holidays Holidays: Approximately 123 days per year (Saturdays, Sundays, national holidays, and New Year's holiday from 12/29 to 1/3)
Paid holidays: As stipulated by the Labor Standards Act (10 days after 6 months in the first year)
2 days off per week (Saturdays, Sundays, national holidays)
Childcare leave
Study leave
Volunteer leave
Job Contract
Period
Fulltime position
6-month trial period(There is no change in working conditions during the terms.)
Nearest Station 7 minutes walk from Hankyu "Osaka Umeda" station
1 minute walk from Hanshin "Osaka Umeda" station
1 minute walk from Osaka Metro Midosuji Line "Umeda" station
3 minutes walk from Osaka Metro Yotsubashi Line "Nishi Umeda" station
2 minutes walk from Osaka Metro Tanimachi Line "Higashi Umeda" station
3 minutes walk from JR "Osaka" station
4 minutes walk from JR "Kitashinchi" station
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Intrepid Japan Co., Ltd.

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