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Updated 2024-11-22
Activated 2024-11-22
Activated 2024-11-22
Team Lead Customer Support - Global Investment Company
| This posting is managed by: | Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社 |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 |
| Industry | Finance - Other |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
You will be part of the customer support team, preparing reports and handling the Team's schedules and checking performance, occasionally assisting clients on account related inquiries. Description You will be part of the customer support team, preparing reports and handling the Team's schedules and checking performance, occasionally assisting clients on account related inquiries. Among the Main Responsibilities: * Supervision and control of Team's performance, providing feedback and improvement plans * Team scheduling * Providing customer service to all clients through calls and chats * Communicate and coordinate with Teams abroad for reports Profile The ideal candidate comes from the financial services industry and has management experience. Among the main qualifications: * Customer service experience in the Financial Services industry * JSDA license holders * Experience with Team supervision, including arranging schedules, checking and improving staff performance * Resilient attitude to cope with objections/pushback and provide solutions * Fluent / Native level of Japanese (both verbal and written) * Good English language skills to communicate with Teams abroad Job Offer * Very good work-life-balance * Flat working culture * International job scope working with Teams abroad To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675. |
| Company Info | Our client is a global investment firm. |
| Job Requirements |
The ideal candidate comes from the financial services industry and has management experience. Among the main qualifications: -Customer service experience in the Financial Services industry -JSDA license holders -Experience with Team supervision, including arranging schedules, checking and improving staff performance -Resilient attitude to cope with objections/pushback and provide solutions -Fluent / Native level of Japanese (both verbal and written) -Good English language skills to communicate with Teams abroad |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 7500K - JPY 9000K |
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Recruiter
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
