We use cookies to deliver our services. By visiting our website, you agree to the use of cookies as described in our  Privacy Policy.
Click here to hide this one-time notice.

Daijob.com is Japan's definitive job site for multilingual professionals.

Job Search

keyvisual
Updated 2024-10-14
Activated 2024-10-14

Production Incident Analyst

  • Recruiter
  • Staff Level
This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
IT (Other) - Data Analyst/Data Scientist
Industry IT - Other
Location Asia Japan Tokyo

Job Description Top global tech company is looking for Production Incident Analyst who can analyze IT incident and find a solution by communication with global team.


Description

* Review incident reports, gather relevant data, and prepare any necessary documentation for the meeting by communicating with global team.
* Help identify and document action items, ensuring that tasks are assigned, deadlines are set, and responsibilities are clearly defined. This may involve coordinating follow-ups or additional resources.
* Update incident records with any new information or decisions made. They ensure that all action items are tracked and completed as per the plan.
* Report their meeting's summarise to internal team


Profile

* Relevant experience in IT support, systems administration, or incident management. Experience with specific technologies or industries can be advantageous.
* Strong ability to analyze complex issues, identify root causes, and propose effective solutions.
* Capability to make informed decisions quickly in high-pressure situations.
* Excellent verbal and written communication skills to clearly convey incident status, updates, and instructions to stakeholders in Japanese and English.
* Experience with incident management and ticketing systems such as ServiceNow, powerBI


Job Offer

* A dynamic, energetic working environment with good work
* Competitive salary and benefits package
* Opportunity for growth and advancement within the company
* Collaborative and supportive team environment


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Ayaka Iwaki at +81 3 6832 8658.
Company Info Our client is a global company that provides device protection and support services. Their offer advanced solutions such as comprehensive device insurance, on-demand tech support, and rapid repair services for a wide range of electronics. Their expertise extends to troubleshooting, device recovery, and setup assistance, making them a critical ally for both end-users and IT departments in managing and maintaining technology infrastructure Production Incident Analyst.
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 9000K - JPY 9500K   
Back

Please apply from here

Apply Like

Recruiter

Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社

Company Information

Feature Article

Job List

Hot Agent

Production Incident Analyst

Like Apply