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This posting is managed by: | Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社 |
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Company Name | Company is not publicly visible |
Job Type |
IT (Other) - Data Analyst/Data Scientist
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Industry | IT - Other |
Location |
Asia
Japan
Tokyo
|
Job Description |
Top global tech company is looking for Production Incident Analyst who can analyze IT incident and find a solution by communication with global team. Description * Review incident reports, gather relevant data, and prepare any necessary documentation for the meeting by communicating with global team. * Help identify and document action items, ensuring that tasks are assigned, deadlines are set, and responsibilities are clearly defined. This may involve coordinating follow-ups or additional resources. * Update incident records with any new information or decisions made. They ensure that all action items are tracked and completed as per the plan. * Report their meeting's summarise to internal team Profile * Relevant experience in IT support, systems administration, or incident management. Experience with specific technologies or industries can be advantageous. * Strong ability to analyze complex issues, identify root causes, and propose effective solutions. * Capability to make informed decisions quickly in high-pressure situations. * Excellent verbal and written communication skills to clearly convey incident status, updates, and instructions to stakeholders in Japanese and English. * Experience with incident management and ticketing systems such as ServiceNow, powerBI Job Offer * A dynamic, energetic working environment with good work * Competitive salary and benefits package * Opportunity for growth and advancement within the company * Collaborative and supportive team environment To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Ayaka Iwaki at +81 3 6832 8658. |
Company Info | Our client is a global company that provides device protection and support services. Their offer advanced solutions such as comprehensive device insurance, on-demand tech support, and rapid repair services for a wide range of electronics. Their expertise extends to troubleshooting, device recovery, and setup assistance, making them a critical ally for both end-users and IT departments in managing and maintaining technology infrastructure Production Incident Analyst. |
English Level | Daily Conversation Level (TOEIC 475-730) |
Japanese Level | Business Level(JLPT Level 2 or N2) |
Salary | JPY - Japanese Yen JPY 9000K - JPY 9500K |
Recruiter
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社