We use cookies to deliver our services. By visiting our website, you agree to the use of cookies as described in our
Privacy Policy.
Click here to hide this one-time notice.
Click here to hide this one-time notice.
Daijob.com is Japan's definitive job site for multilingual professionals.
Job Search
Updated 2024-09-20
Activated 2024-09-19
Activated 2024-09-19
<New project launch member ★ Customer support position for a popular travel app in North America>
- Employer
- Staff Level
- No Industry Experience Required
- More Than 5 Positions Open
- No Dress Code
- Less Than 20 Hours of Overtime
- Online Interview
- New Business
- English Language Skills
- Foreign Affiliated Company
- Degree Not Required
- No Transfer
| Company Name |
Okawa Co., Ltd. |
|---|---|
| Job Type |
 Hospitality Business Specialists - Travel Industry Related Sales/AE - Customer Success/Client Success |
| Industry | Tourism/Hotels, Lodging/Restaurant, Food Services |
| Location |
Asia
Japan
Tokyo
Shinagawa
|
| Job Description |
<Job Description> Please support customers who make reservations using the app. Specifically... 〇I want to change my itinerary. 〇I don't know how to make a reservation. 〇I want to change part of my reservation. You will communicate with airlines, hotels, partners, and customers by phone, email, and chat to resolve escalated travel issues. In this job, you will learn a wide range of knowledge about hotels, airline tickets, trains, etc. through training while following the client's processes and guidelines, and then start dealing with customers! ☆☆Appealing points☆☆ ☆We will provide thorough support through training after joining the company! ☆You can aim for career advancement through new project projects! ☆The atmosphere in the company is bright and easy to work in! ☆There are many opportunities to use English, and it's a chance to learn about travel arrangements! ☆Close to the station! Office is a 5-minute walk from Osaki Station ☆Lunch provided! ☆ You are free to choose your clothing, hairstyle, and nails! ☆ Peace of mind for those seeking employment stability (more than 25% have been promoted to full-time employment!) ≪Recruitment background≫ We are looking for members to help launch a business in Japan at a rapidly growing travel app development company that boasts cutting-edge technology in the online travel agent industry! |
| Company Info |
[Recruiting companies] Teleperformance Japan Teleperformance was founded in France in 1978 and is currently one of the largest contact center companies in the outsourcing industry, operating in 100 countries and serving 170 markets. It has 500,000 employees worldwide and provides services in 265 languages and dialects. With the slogan "Each Interaction Matters," we value our clients and other stakeholders' trust in us as both a company and as people. Through these relationships, we achieve customer success that brings about change for our customers. In addition, we position DE&I (Diversity, Equity and Inclusion) as one of our important management strategies, and consider it an important initiative to continue growing by flexibly accepting the ever-changing trends of the times. We welcome, accept, and respect individual diversity such as gender, nationality, culture, LGBT, and disabilities, and promote DE&I to create an environment where each employee can feel their growth and thrive. [Company Profile of Okawa Co., Ltd.] Our company is a strategic alliance partner in Japan of a major foreign BPO company with headquarters in Europe and bases in 30 countries around the world. Although we are a venture company that was established about four years ago, the atmosphere within the company is bright and international, and we value open communication between employees. Our client is the Japanese subsidiary of a major German BPO company. With bases in more than 30 countries in Europe, the Middle East, Africa, Asia, and the United States, we have more than 69,000 employees worldwide and provide services to more than 400 major companies around the world. ＝＝＝＝＝＝＝＝＝＝＝＝ |
| Working Hours |
Full shift system 5 days a week including weekends and holidays. Working hours can be discussed! ① Day shift: 7:00am - 10:00pm ② Night shift: 10:00pm - 7:00am ≪Break details≫ 1 hour break (unpaid) + 2 short 15 minute breaks (paid)♪ |
| Job Requirements |
<Requirements> ◎Able to work shifts ◎Able to commute to the Tokyo office ◎Over 1 year of customer support experience ◎Able to communicate in Japanese and English (native level Japanese, daily conversation level English, reading and writing) ◎High PC literacy and typing skills (40 wpm~) ≪Welcome skills≫ ◎Good at basic PC and system operations ◎Able to serve customers even under pressure ◎Not resistant to learning new things and has a strong spirit of challenge ◎BtoC/BtoB telephone customer service experience ◎Over 1 year experience in the aviation industry or travel agency ◎Experience and training in GDS systems such as Amadeus, Galileo, Sabre ◎Knowledge of airline contracts, rules and regulations, and ticketing ◎Knowledge of ticket procedures for airlines, hotels, and transportation ≪The following people are welcome≫ ・Friendly people (most important condition♪) ・Able to communicate while working ・Flexible, curious, and eager to grow and learn ・Able to work in a team ・Able to serve customers politely and quickly ・Able to take a proactive approach to problem solving Other: ≪Selection process≫ Apply through Daijob → Document screening → English skills check (online) → Online interview (multiple times) → Hired [Application documents] Please send your resume (with photo attached) and work history to the email address below. <<Okawa Co., Ltd. Management Headquarters Human Resources Department Recruitment Officer>> recruit@okawa-global.com |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 4000K - JPY 5500K |
| Other Salary Description |
<Salary example> Expected annual salary: 4,200,000 yen to 5,500,000 yen (first year) Monthly salary: 350,000 yen to 450,000 yen (negotiable depending on experience and ability) *Bonuses available (Maximum 20,000 yen per month) ≪Treatment and welfare≫ ・Full social insurance (employment, work-related accident, health, welfare pension) ・Full transportation expenses paid ・Shift allowance ・Full-time training (paid for 4 weeks) ・Free dress code ≪Various allowances≫ ■Overtime allowance (full allowance) ■Shift allowance (normal hourly rate +25% after 10pm on weekdays, +25% for holiday work) ■Nighttime holiday allowance (normal hourly rate +50% after 10pm) ■Salary increase *Salary increase once a year (June) 【Welfare】 ■Full social insurance (health insurance, employment insurance, work-related accident insurance, welfare pension ■Health checkup (half-day paid leave granted) ≪Holidays and holidays≫ 2 days off per week (8-9 days off per month depending on shift) ＜Vacation＞ ※Conditions apply ■Paid leave ■Compensation Leave (3 days) ■Special leave, spouse's birth attendance leave, marriage leave, funeral leave ■Maternity leave, childcare leave (both taken/returned to work) ■Nursing care leave, nursing leave ■Menstrual leave ■If you have a disability certificate, you can take one special day off per month ≪Other≫ ■Free to wear whatever you want, wear your hair style, and wear your nails ■Introducing "ANPIC"...Safety checks can be done in the event of natural disasters, etc. ■Employee referral program (thank you money presented) ■Online events held from time to time *Seasonal events, e-sports tournaments, yoga, cooking events, etc.! *You can also interact with people from other teams in the same project and with people from other projects♪ |
| Holidays |
2 days off per week (8-10 days off per month) *Shifts are decided one month in advance, so you can adjust your schedule with plenty of time [List of special holidays] Paid holidays (up to 20 days) Marriage leave (7 days) Sick leave (up to 3 days/year) Maternity and childcare leave available Postpartum paternity leave Nursing care leave Celebration and condolence leave Paid holidays |
| Job Contract Period |
Employment type: Contract employee (possible promotion to full-time employment☆) *First renewal 3 months *We actively promote full-time employment. This is a company that is proactive about promoting employees to full-time positions! |
| Nearest Station |
Work location: Shinagawa-ku, Tokyo (client customer center) Access: ・5-minute walk from Osaki Station on the JR Yamanote Line, JR Saikyo Line, and JR Shonan-Shinjuku Line ・5-minute walk from Osaki Station on the Rinkai Line |
People who viewed this job offer also looked into these.
-
Full-time teaching opportunity / A private high school in ... -
Project Manager: English-speaking digital media planning and production x En...
-
【Snr Duty Manager】 Hotel Operations, Good Benefits, Dynamic Team
-
-
Medical Corporation Administration Office/Reception and Medical Support Depa...
-
Would you like to work on a cruise ship with multinational employees? [Bilin...
-
You will now be redirected to an external site.
Please confirm each site’s terms of agreement (privacy policy) in regards to the management of personal information.
