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Updated 2024-10-01
Activated 2024-10-01
Activated 2024-10-01
Customer Service Advisor for Fashion Retail Brand
- Recruiter
- Staff Level
| This posting is managed by: | Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社 |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 |
| Industry | Fashion/Apparel/Accessory |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
As the Client Service Center Advisor, you will be an ambassador of the Brand and be responsible for answering all incoming contacts from customers via phone, email, and ensure that you develop a loyal client base. Description As the Client Service Center Advisor, you will be an ambassador of the Brand and be responsible for answering all incoming contacts from customers via phone, email, and ensure that you develop a loyal client base. The main responsibilities involve: * Ensure customers are provided with an accurate, professional and timely responses * Handing calls and emails from clients (regarding online shopping orders, change requests, Repair requests, etc.) * Resolve customer complaints (digital and retail, after-sales service complaints, return processing, etc.) with the aim of customer satisfaction and conversion * Advise and propose a personalized service based on your expertise on the collections and categories of products of the brand *Note: 10:00 - 20:00 shift work, includes weekends and national holidays Profile The Team is looking for Customer Support oriented candidates with a strong passion for the industry. The be able to succeed, candidates will present the following qualifications: * Solid experience in customer service * Team development experience would be a plus * Professional and friendly approach to customer service, passionate about creating a loyal client base * Experienced and comfortable with all basic computer skills and applications (microsoft office, etc.) * Native level of Japanese language with professional level of Keigo * Business level of English Job Offer * Career progression opportunities to Senior positions * Possibility of internal transfers * Great company provided-benefits To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675. |
| Company Info | Our client is one of the most iconic luxury brands in the world. |
| Job Requirements |
The Team is looking for Customer Support oriented candidates with a strong passion for the industry. The be able to succeed, candidates will present the following qualifications: - Solid experience in customer service - Team development experience would be a plus - Professional and friendly approach to customer service, passionate about creating a loyal client base - Experienced and comfortable with all basic computer skills and applications (microsoft office, etc.) - Native level of Japanese language with professional level of Keigo - Business level of English |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Salary | JPY - Japanese Yen JPY 4000K - JPY 6000K |
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Recruiter
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
