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Updated 2024-10-01
Activated 2024-09-18

Community Operations Manager - Fukuoka, Japan

Employer
Executive Level
Women Welcome
Flextime System
Online Interview
Language Skills
English Language Skills
Recent Graduates Welcome
Foreign Affiliated Company
Rapidly Growing
No Experience Required

Company Name	CIC Japan
Job Type	Executive - Manager (Sales/Marketing) Executive - Manager (Administration) Executive - CEO/COO/CFO/CIO/CTO/Other
Industry	Business Consulting
Location	Asia Japan Fukuoka
Job Description	YOUR DAY-TO-DAY WORK We are seeking a Community Operations Manager who will adeptly guide and develop their team, while efficiently handling various operational tasks including client services, facilities management and budget oversight. This person will be pivotal in launching new community initiatives, adeptly managing inventory, coordinating client-focused events, and fostering a collaborative and positive team atmosphere, ensuring seamless operations in all areas. Potential responsibilities will include: • Managing, coaching, and training team members of our Community Operations Team; conducting timely performance evaluations and supporting their growth and professional development. • Being aware of and responsible for the team’s workload, resources, morale, and training needs; advocating for the team’s needs with upper management. • Mastering service-oriented tasks such as client moves, office setup, and IT troubleshooting; training team members on completing client requests and delegating appropriately. • Researching and implementing new services, vendors, and community improvements. • Maintaining a constructive landlord-tenant relationship with building management. • Monitoring inventory levels (food, furniture, etc.) with an eye on ordering/delivering timetables. • Coordinating budgets for daily operations as well as capital projects. • Handling difficult client requests or encounters to maintain overall service quality and client satisfaction. • Engaging our clients through promoting and helping host community building events. • Collaborating with other teams to complete projects and sharing knowledge.
Company Info	<ABOUT CIC> CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster. We have locations in Boston, Cambridge, Miami, Philadelphia, Providence, St. Louis, Rotterdam, Warsaw, and Tokyo and are growing into other cities, within the US and abroad. CIC has supported over 6,000 startups, growth companies, and branches of larger organizations, representing for-profit, mission-driven, and non-profit sectors across a wide array of industries. CIC (in the U.S.) co-founded a number of mission-aligned organizations including Venture Café, CIC’s primary non-profit programming partner, and CIC Health, offering COVID-19 testing services to companies and the public. <ABOUT CIC INSTITUTE> CIC Tokyo, opened in October 2020, is our first Asian site, uniquely positioned in the Minato-ku business district as a leading innovation hub in Japan. Spanning 6,000 square meters in the Toranomon Hills Business Tower, it offers expansive workspace for over 250 companies focused on growth and global expansion. Esteemed for its impact on startups and innovation, CIC Tokyo frequently hosts VIPs like Prime Minister Kishida and Governor Koike, and is acclaimed as a prestigious center for new businesses and startups in Japan. CIC Institute is a division of CIC that carries out startup and innovation related projects to support startups and develop innovation ecosystems, using both knowledge and the global network of CIC. The Institute currently does its work taking on events, community building, and consulting projects that support innovation, collaboration, and a stronger innovation ecosystem in key industries and geographies. Measures against passive smoking: No smoking indoors allowed. Smoking is not permitted outside of designated areas.
Working Hours	Flexible working hours
Job Requirements	5+ years of professional experience, as well as several years of managing team members in a fast-paced environment. • Proven history of career advancement, marked by expanding responsibilities and achievements in previous positions. • Either a bachelor's degree or an equivalent level of experience is required at a minimum. • Fluency in Japanese and strong English proficiency. • Ability to legally work in Japan.
English Level	Business Conversation Level (TOEIC 735-860)
Japanese Level	Fluent(JLPT Level 1 or N1)
Salary	Depends on experience
Other Salary Description	·Social insurance ·Commuting allowance/transportation allowance ·Use of laptop and mobile phone as work tools. ·Regular work evaluation and performance-based salary increase. ·Quality medical check-up ·Training support ·Free monthly massage ·Access to all CIC events Competitive salary adjusted according to experience. • Permanent contract. • Commuting allowance/transportation allowance • One massage session per month. • Allocated budget for training (customized to the specific requirements of the role and organizational objectives).
Holidays	Five-Day Workweek Winter Holidays Paid Holidays Competitive salary, adjusted to match your experience. • Permanent contract. • Commuting / transportation allowance. • Massage session once a month. • Allocated budget for training (customized to specific requirements of the role and organization's objectives).
Job Contract Period	Full-time employment

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