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Updated 2024-10-03
Activated 2024-09-20

[English] Bilingual project supervisor (foreigners active/listed/little overtime) | Tokyo or Fukuoka
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  • Recruiter
  • Staff Level
  • Maternity Leave/Childcare Leave
  • More Than 120 Days off per Year
  • New Year's Holidays
  • Business Expansion
  • Career Options Available
  • International Team
  • English Language Skills
  • Publicly Listed Company
  • Rapidly Growing
  • Visa Support Available
This posting is managed by: With World Corp.
Company Name Company is not publicly visible
Job Type Customer Service - Customer Support
Sales/AE - Customer Success/Client Success
Customer Service - Call Centre Manager/SV
Location Asia Japan Tokyo Shinagawa
Asia Japan Fukuoka Fukuoka
Job Description This position connects the operations staff with clients in a team that provides various customer support services, including e-commerce sites, web services, and game apps!

You will communicate with clients in English on a daily basis and manage the team to improve efficiency.

We are looking for people who are interested in games and new subscription services and want to work in those fields!

In terms of the frequency of use of each language, you will mainly communicate with clients in Japanese, and with in-house members in English and Japanese. You will mainly work with in-house operations staff in Japanese, and communicate with clients by translating Japanese to English.

[About this position]

The client is a Japanese company, and we are entrusted with multilingual support for customer support and post monitoring for various startups.

You will translate requests and shared matters from clients from Japanese to English and communicate them to staff, and manage to improve services to the quality required by Japanese companies.

The operations staff are members who work at various locations, including Tokyo, Fukuoka, and the Philippines, and their main role will be management.

Daily communication will be done through text and verbal communication using online tools such as Skype and Google Meet, so you will always work in both English and Japanese.

■Specific job content
・Meetings with client negotiations
・Assistant work to project manager
・Management of operation quality, work efficiency, and flow
・Meetings with client negotiations
・Creating and improving work flow
・Collecting data on operation content and creating reports

■Career after joining the company
First, you will be involved in managing operations to ensure smooth operation, and using Japanese and English skills to improve the quality of operations, and you will be involved in identifying issues on the ground and building a better team.
After that, you can also take on the challenge of managing all of Adish's clients, such as becoming the general manager of overseas business!

*We will inform you of any changes to your job content in the future during the interview.
Company Info ■Business description:
We are a company that provides customer success solutions specialized for the digital economy. We support the growth of client companies, especially issues that arise when providing services and technology, from the perspective of customer success. For this position, we will support the growth of companies by providing multilingual customer support services.

<Company culture>
- We have a team with a diverse range of people, including those of different nationalities, so it is open and flat with good ventilation.
- We have a cooperative atmosphere where we work as a team.
- We have opportunities for growth that suit people who want to take the initiative in their careers.

■Passive smoking measures:
Smoking is prohibited on the premises
Working Hours <Working hours>
Business hours: 9:00-18:00
[Break time]: 60 minutes
[Overtime hours]: Average of 20 hours per month
Job
Requirements		 ■Requirements:

- Japanese: Native level (language ability equivalent to N1)

- English: Business level (TOEIC score 700 or higher)

[Experience in any of the following]

- Experience in customer support in Japanese or English

- Experience in launching a new project

- Planning and promoting a new project

- Experience in client negotiations

- Regularly participated in proposal meetings with clients

- Team building and business management

■Wanted skills:

- Project management experience

- Advanced business to native level English

■Personality we want to hire:

- People who want to improve their skills at an IT company by utilizing their language skills

- People who want to promote projects while communicating both inside and outside the company

- People who want to grow with clients in other industries by utilizing their customer support experience

■Recruitment process:

Document screening → Interview (2-3 times) + Aptitude test → Offer of employment

※Online interview consultation available

※The selection process may change depending on the situation.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 3000K - JPY 4500K   
Other Salary
Description		 ■Salary:
Expected monthly salary: 250,000 yen to 350,000 yen
*Fixed overtime allowance: Includes up to 30 hours per month (45,700 yen to 63,900 yen/month) *Excessive hours paid separately.
*No bonuses as this is an annual salary system
*Salary increase: Yes
<Commuting expenses>
Maximum: Up to 30,000 yen per month

■Welfare:
Full range of social insurance/health checkups (basic items + options for women)/maternity and childcare leave follow-up system/rest rooms, nap rooms (rest rooms)/free drinks, office convenience store, etc./welcome back system during leave/base and department exchange support system/stockholding plan, etc.
Holidays More than 120 days off per year
Saturdays, Sundays, holidays, New Year's holidays, Golden Week
<Vacations>
Nursing care leave, maternity leave/childcare leave (*100% take-up rate: many success stories for both men and women)
Special leave for special occasions, paid leave (can be taken in 1-day, half-day, or hourly increments)
Job Contract
Period		 Full-time employment
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[English] Bilingual project supervisor (foreigners active/listed/little overtime) | Tokyo or Fukuoka

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