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Updated 2024-10-09
Activated 2024-08-14
Activated 2024-08-14
Senior System Engineer (Service Desk) Tokyo Job(8559)
- Recruiter
- Executive Level
- Women Welcome
- Reduced Work-Hours
- Five Days Workweek
- New Business
- English Language Skills
- Foreign Affiliated Company
- Publicly Listed Company
- Urgent Hiring
- Global Company
- Experience Welcome
| This posting is managed by: | Fidel Consulting KK |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 IT (PC, Web, Unix) - Web Application SE IT (Hardware/Network) - Security System SE |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
Oversee the daily operations of the Service Desk, ensuring timely resolution of issues. Provide technical guidance and mentorship to team members to enhance their skills. Develop and implement best practices for Service Desk operations to improve service quality. Monitor and analyze Service Desk performance metrics to identify areas for improvement. Collaborate with other IT teams to ensure seamless integration of services and support. Manage escalations and ensure that complex issues are resolved promptly. Ensure compliance with company policies and industry standards in all Service Desk activities. Develop and maintain documentation for Service Desk processes and procedures. Conduct regular training sessions for the Service Desk team to keep them updated on new technologies and practices Participate in the recruitment and onboarding of new Service Desk team members. Communicate effectively with stakeholders to understand their needs and provide appropriate solutions. Contribute to the development of IT strategies and initiatives to support the company’s goals. |
| Company Info |
This company is one of the largest IT consulting companies in Europe, with more than 200,000 employees based in locations in over 40 countries. As a global leader in consulting, technology services and digital transformation, they were established in 2013 as a Japanese corporation of the world's leading IT consulting company at the forefront of innovation, and they offer a wide range of integrated services with the highest level of technology and abundant expertise. [Passive smoking measures] Indoor smoking Designated smoking area |
| Job Requirements |
Possess a bachelor’s degree in computer science, Information Technology, or a related field. Have a minimum of 8 years of experience in Service Desk operations. Demonstrate strong technical skills and knowledge of IT service management. Exhibit excellent leadership and team management abilities. Show proficiency in troubleshooting and resolving technical issues Display strong communication and interpersonal skills. Have experience with ITIL or other IT service management frameworks. Be adept at using Service Desk software and tools. Demonstrate the ability to work under pressure and manage multiple tasks simultaneously. Show a commitment to continuous learning and professional development Language: Japanese Native level , English – Business level |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 5000K - JPY 6500K |
| Holidays |
Annual salary increase Bonus once a year Complete social insurance Full payment of transportation expenses Kanto IT Software Health Association E-learning available Orientation for new employees Available for training programs (domestic and overseas) |
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