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Updated 2024-09-03
Activated 2024-09-03
Activated 2024-09-03
Customer support for a foreign fintech settlement terminal ◎ Completely remote work! 2 days off per week! Almost no overtime! PC rental available!
- Employer
- Entry Level
- More Than 5 Positions Open
- Remote Work
- Less Than 20 Hours of Overtime
- Five Days Workweek
- Career Options Available
- International Team
- Foreign Affiliated Company
- Urgent Hiring
- Experience Welcome
- No Experience Required
| Company Name |
TaskUs Outsourcing Japan LLC |
|---|---|
| Job Type |
 Sales/AE - Customer Success/Client Success Administrative - Sales Assistant/Clerical/Receptionist |
| Industry | Other |
| Location |
Asia
Japan
|
| Job Description |
[Job Description] You will be in charge of user support for a globally deployed "fintech settlement terminal" from your home. Since you will be working 100% from home, you will be able to work while maintaining a work-life balance. <Specific Job Description> ◎Responding to inquiries The main inquiries are from stores that are currently introducing or considering introducing payment terminals. Users include a variety of restaurants, apparel shops, general stores, and beauty salons. When introducing the terminals, you will respond to various inquiries such as "Service plan overview", "Various operation methods", "About deposit and withdrawal confirmation and refunds", and "How to operate the EC site". We also receive inquiries from consumers who use the EC site. <Job Highlights> ◎Complete manual! Some of the notations in the customer support system used in the work are in English. Therefore, English ability is not required, but those who are comfortable with English will be a good fit. It is an environment where you can work with peace of mind as you will be supported by trainers, superiors, and senior employees. ◎Support System In addition to providing chat tools and checklists for support, we also provide support via online calls if necessary. We have a system in place where you can check with support members. In addition, you will receive feedback and advice from the quality control department (QA), so it is an environment that will lead to your own growth and skill improvement. ◎About the evaluation system For example, we will evaluate the results of user satisfaction surveys, the response time per case, and the number of cases handled per day. Since careful response leads to survey results, it is an environment where your hard work and efforts are properly evaluated. ＜Toughness of work＞ Although most users are mainly BtoB-oriented, there are also complaints from business owners about the service. There are also times when you are required to use your own experience and knowledge learned in training to respond appropriately. In addition, you will respond to one inquiry from a user by using multiple dedicated systems in parallel. Therefore, you will be working on your work in a multitasking manner. 【About training】 ◎STEP.1 The training period is about 2 months. For about 6 weeks after joining the company, trainers will conduct online classroom and OJT training (lectures). There will also be tests during the training, and the test results, training attitude, attendance status, etc. will be used to determine whether you can continue the training period after the training. ◎STEP.2 Those who pass the training (lecture) will move on to practical work. If you have any questions, senior employees will support you via chat or online video tools. ◎STEP.3 If you pass the comprehensive assessment during the training period, you will be able to continue working. If you fail, your employment contract will expire. ◎STEP.4 Don't worry, you will have support from senior employees even after graduating from the training period. |
| Company Info |
[About the company] "TaskUs" was founded in California, USA in 2008. As a BPO (Business Process Outsourcing) company, we have been providing customer support to clients around the world. We have more than 47,000 employees worldwide. In Japan, we are promoting the introduction of virtual call centers, and all employees are working from home. We have continued to grow while constantly innovating. In order to expand our market share in Japan, we established our Japanese corporation, "TaskUs Outsourcing Japan LLC," in 2021. Please take advantage of your experience and let's grow together. [About senior employees] Our senior employees come from a variety of industries, including food and beverage, the hotel industry, travel and aviation, real estate, education, medical and nursing care, beauty, finance, interior and architecture, apparel and clothing, manufacturing, automobiles, construction, entertainment, entertainment, anime, games, IT, sports, music, movies, video distribution sites, EC sites, private lodgings, and call centers. There are also a variety of jobs that they have experienced. For example, we have employees with experience in a wide range of positions, including general and sales administration, accounting and general affairs, reception and secretarial work, customer service, engineering, trade-related and overseas sales, marketing, web design and YouTuber. We also have seniors who are fluent in a variety of languages, including Japanese, English, Chinese, Korean, Malay, Spanish and Portuguese. We currently have employees in their 20s and 30s, with some in their 40s and 50s. Globally, we have a diverse environment. |
| Working Hours |
Shift system (8 hours of work, 1 hour break) Business hours: 9:00-19:00 *Overtime is at most 5 hours per month *Business hours may change in the future <Example shifts> 9:00-18:00 9:30-18:30 10:00-19:00 *The above is an example *You will be required to work all shifts during business hours ◎There is a high possibility that you will have the same shift pattern for a certain period of time, so you can rest assured that your daily rhythm will be consistent |
| Job Requirements |
[Inexperienced and experienced applicants welcome! No educational background or gap in work history required! Inexperienced applicants welcome!] ■Able to communicate smoothly with customers ■Basic PC and OA skills ■Able to work all shifts during business hours, including weekends and holidays ■Able to cooperate with the facilities listed below <About facilities> ・Agreement regarding the handling of various information and security <If any of the following applies to you, you are welcome! Not required!> ・Experience working in a call center ・Experience in technical support ・Experience in negotiating with corporations and individuals in sales, etc. ・Experience with customer service ・Good at English ・Knowledge and experience in the IT field ・Good at multitasking <You can utilize the experience listed below! > ■Practical experience in a call center as follows: Supervisor (SV) Team Leader (TL) Training Quality Manager (TQM) Quality Analyst Assurance (QA) Trainer (TR), etc. |
| English Level | None |
| Japanese Level | Native Level |
| Chinese Level | None |
| Salary |
JPY - Japanese Yen JPY 2500K - JPY 3500K
（Monthly Salary Range: JPY - Japanese Yen JPY 208.333K - JPY 291.667K *Divided into12month ） |
| Other Salary Description |
[Salary] *The following is the exact salary information* Monthly salary of 240,000 to 275,000 yen + incentives + various allowances *The salary will be determined after considering your experience and abilities. ◎About promotion As the organization expands, there may be opportunities for positions. There is a chance for salary increases through promotion. [Employee benefits] ■Complete social insurance (employment, industrial accident, health, welfare pension) ■Paid vacation system *Company regulations apply ■Birthday vacation system *Company regulations apply ■Training system available ■Promotion available ■Overtime pay provided ■Full-time employee promotion system *Company regulations apply ■Plain clothing available (dress code free) *Company regulations apply ■Hairstyle, nails, and piercings allowed *Company regulations apply ■Referral program for friends and acquaintances *Reward provided ■PC, headset, and mouse provided *Company regulations apply |
| Holidays |
■ Two days off per week (shift system) └ We basically arrange it so that you have consecutive days off! *Subject to change ■ Paid holidays ■ Celebration and condolence holidays ■ Birthday holidays (company regulations apply) |
| Nearest Station |
[Work location] ■Completely work from home ◎No transfers ◎100% work from home ＜Target areas＞ People living in any of the 47 prefectures in Japan can work. ■Hokkaido/Tohoku area (Hokkaido, Aomori, Iwate, Miyagi, Akita, Yamagata, Fukushima) ■Kanto area (Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa) ■Hokuriku/Koshinetsu area (Toyama, Ishikawa, Fukui, Niigata, Yamanashi, Nagano) ■Tokai area (Aichi, Shizuoka, Gifu, Mie) ■Kansai area (Osaka, Kyoto, Hyogo, Shiga, Nara, Wakayama) ■Chugoku area (Hiroshima, Okayama, Tottori, Shimane, Yamaguchi) ■Shikoku area (Tokushima, Kagawa, Ehime, Kochi) ■Kyushu/Okinawa area (Fukuoka, Kumamoto, Saga, Nagasaki, Oita, Miyazaki, Kagoshima, Okinawa) ※Work from home is not available outside of Japan. |
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