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Updated 2022-09-21
Activated 2022-09-21

[Application Support Engineer] We are hiring entry/associate level teammates for a pharmaceutical project!
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Company Name

HCL JAPAN LTD./株式会社エイチシーエル・ジャパン

Job Type
HCL JAPAN LTD./株式会社エイチシーエル・ジャパン
IT (Other) - Customer Support Engineer
IT (PC, Web, Unix) - Web Application SE
Industry IT Consulting
Location Asia Japan Tokyo

Job Description HCL is a global company providing ICT services. Due to business expansion, we are hiring a few application engineers.

You will work at the customer's site, and will be responsible for the work in cooperation with the client and internal and external related teams. For the time being, we are planning to do remote hybrid work. (Subject to change due to Covid situation)

We openly select people who have experience working in Japan without restrictions, who have experience in technical support, who have business-level English skills, and who want to use it more practically.

This is a position where you can acquire specialized skills in a stable pharmaceutical project and get a stable job. There is a career path where you can join an existing team, get used to the work mainly through OJT, and challenge different roles in the project according to your wishes and abilities.

[Main business content]
Pharmaceutical application support and troubleshooting for users
Internal and external collaboration with related teams, reporting work, etc.

2+ Years of experience in IT support activities
Native Japanese fluency (preferably English bilingual)
ITIL knowledge, Service Now experience, L2 Application Support SQL, Tableau, BI Application knowledge, Pharmaceutical domain knowledge - preferred
Maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) or new developments based on businessor client requirements as well as from the functional and technical team of HCL on the project.
Provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards.
Interact with the customer and internal teams to gather requirements for development purposes.
Perform activities related to enhancement creation of documents for CMMi and client requirements
Provide technical guidance to junior developers

[From the person in charge of recruitment]
Our business in Japan is expanding steadily, and we are hiring new colleagues. We are waiting for applications from those who have relevant experience and knowledge!

[Application step]
1. Application
2. Several interviews (online schedule, technical interview with the business team, and personnel interview are scheduled. Depending on the project, we may arrange a meet & greet with the customer.
3. Job offer/offer, background check, joining the company

Applicants who pass the document screening will be contacted for an interview in about 5 business days.
It takes about a few weeks from the start of the process until you join the company.

Candidate Data Privacy Notice
Company Info Main Business Engineering Development Services
Software design, development and maintenance services
Infrastructure services
Outsourcing service
IT and business consulting
All other business related to these

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age.Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around digital, IoT, cloud, automation, cybersecurity, analytics. , infrastructure management, and engineering services, among others.With a worldwide network of R & D, innovation labs and delivery centers, and 143,000+ 'Ideapreneurs' working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.
Working Hours Assuming 9AM-6PM
(Basic working hours, 1 hour lunch break) There may be some fluctuations depending on the site.
Those with relevant work experience

Native level Japanese, daily conversation or above, business level English skills welcome

Possess high communication and interpersonal skills

Able to work independently and in teams

Those who understand and respect multiculturalism, diversity, inclusion, disabilities, etc.

Relevant application support experience welcome

Those who have basic IT knowledge and experience and are willing to take on the challenge of application support work

With your consent, we will conduct a background check before joining the company.

Details will be provided at time of appointment

The above annual income is an estimated range, and is determined comprehensively in consideration of actual experience, wishes, etc.

*Depending on your experience, we may introduce you to other positions.
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 3500K - JPY 8500K   
Other Salary
Complete with social insurance
Recreation facility
Education and training
Transportation expenses are not paid separately (the system is incorporated into salary)
The above annual income (including variable bonus) will be in the reference range, and will be decided based on experience, position, etc., and details will be explained at the time of informal appointment.
Holidays Five-Day Workweek
Paid Holidays
Congratulatory or Condolence Leave
Child-care Leave
Congratulatory or Condolence Leave
Job Contract
Full-time employee
Nearest Station The place of work is scheduled to be at the customer's site (Kudanshita area, Tokyo)
Possibility of hybrid/remote work for the time being

HCL Japan office is located in Akasaka

Please apply from here


This posting is managed by:

HCL JAPAN LTD./株式会社エイチシーエル・ジャパン

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[Application Support Engineer] We are hiring entry/associate level teammates for a pharmaceutical project!