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Updated 2022-11-09
Activated 2022-10-28

Technical Lab Manager CS

  • Employer
  • Manager Level
  • Women Welcome
  • Work-Life Balance
  • Maternity Leave/Childcare Leave
  • Five Days Workweek
  • Career Options Available
  • International Team
  • English Language Skills
  • Overseas Business Trips
  • Global Company
  • Experience Welcome
Company Name

Sandvine Japan K.K

Job Type
Sandvine Japan K.K
Executive - Manager (Sales/Marketing)
IT (PC, Web, Unix) - Product Manager
IT (Other) - Other
Industry Telecommunications/Information Services
Location Asia Japan Tokyo Minato

Job Description The Opportunity
As a Technical Lab Manager you will be working closely with Sandvine customers and Partners performing installation, operations and qualifying solutions/features based activities at one of Sandvine’s key labs in Japan.

You’ll use your excellent attention to detail and investigative skills to monitor, identify and lead to resolution potential issues on a Lab environment while also communicating the features and benefits of Sandvine solutions. Issues that are outside of your knowledge domain will be escalated to Sandvine’s customer support for further investigation while you play a key role in communicating status updates to the customer and scheduling further investigation activities as require until resolution

You will be part of global Solutions engineering team, Solutions Engineers at Sandvine are smart passionate people able to solve complex problems, implement the most robust, high quality solutions on the planet and providing post implementation support. If you like working on the latest advances in the internet with engineers who thrive in a collaborative, global organization and if you have the skills and technical chops to challenge how to get stuff done and then do it. Here at Sandvine we let you thrive in
your role while rewarding top talent in an environment where we play just as hard as we work. The individual is also responsible for monitoring and improving operational health of the business and driving efficiencies where possible.

The Job
・Lead, design, build, and operate lab infrastructure across company/partners data centers
Install/change/move existing Sandvine devices.
General services as required including installation of software maintenance updates for all devices and solutions.
・Partner with stakeholders to understand product roadmaps and deliver infrastructure as a service to enable hardware and software Regression testing
・Regression test in lab for each long term supported release, maintenance or minor releases
・Daily monitoring of system health, KPIs, logs, alarms
・Daily routine maintenance as required
・Complete or coordinate maintenance window activities
・Work within customers/Partners change management and maintenance window
guidelines
・Application backup for configuration files and monitoring of backup database where
applicable
・Manage incident response and problem management for lab infrastructure
・Submitting and escalation of requests into Sandvine HQ support
・Sandvine product inventory management
・Activities will include:
Interfacing with the customers and partners to gather requirements and discuss design/test decisions/scope.
Supervising and participating in the development, testing and deployment of Infrastructure as an appliance, virtual or cloud solution
Supervising and participating in the diagnosis and troubleshooting of technical issues within the infrastructure deployment
Review and approval of all Sandvine internal and customer facing deliverables associated with an infrastructure solution
・Responsible for change control, ensuring proficient on-budget delivery of assigned projects and tasks
Should be familiar with change management and identify and interpret additional business requirements and drive them to successful implementation
・Candidate shall be required to ensure completion of deliverables within designated timeframe and strict quality control while maintaining high level of customer satisfaction, meeting SLA’s and SLO’s
・Be able to take ownership and drive both internal and customer escalations to satisfactory conclusion. This may involve visiting the customer premises and representing the organization while managing the escalation
・Continuously improve and expand Sandvine’s products and solutions portfolio understanding along with keeping an up to date industry knowledge around best practices and latest technological developments
・Interface with Sandvine internal groups (Customer Success, Product Management, Engineering, Quality Assurance, Sales ) to continuously improve, innovate and provide timely updates
・Work closely with sales in positioning new features/solutions (upsell) to end customers and actively participate in regression testing and qualifications
・Be able to identify process and tools improvements and pursue corrective actions with effective collaboration and team work within Sandvine
Company Info Sandvine, the App QoE company, helps network service providers deliver highest quality experience to consumers and enterprises. The company develops best-in-class solutions that analyze, optimize and monetize OTT application traffic going through the networks. With contextual machine learning-based insights and real-time actions, Sandvine has become a global leader in Application Quality of Experience (QoE).

As part of this innovative and exciting company, you will drive innovation in app-driven cloud and hybrid solutions designed to accelerate time-to-value across network planning, engineering and operations. Join the team and contribute to what makes Sandvine unique in the market: superior App QoE.
Working Hours 9:00 -18:00 (flex options available)
Job
Requirements
What Skills You Bring

Experience in a technical product lab setting or operational network environment
Experience implementation automation in lab environments
Good Experience in :
o Virtualization technologies (VMware, KVM)
o Virtual concepts like: NUMA, SRIOV, PCI-Passthrough, Virtio
o Web technologies (Javascript, HTML5, HTTP, Angular, ...)
o Cloud architecture (OpenStack, AWS, Google cloud, AWS,…), containers
and orchestration concepts (kubernetes, swarm) and familiar with tools like
Ansible, Docker,Jenkins,…
Experience building lab infrastructure for hardware or software regression testing
Commanding knowledge of Unix based operating systems such as Linux, FreeBSD etc
Hands-on experience with the installation, configuration, and/or operation of network equipment such as Cisco, Juniper or other network hardware manufacturers
Excellent technical background with a strong understanding of networking (specifically IP related technologies)
Experience in Quality Assurance testing
Excellent understanding of end-to-end network call flows, as well as relevant technologies & protocols (DNS, HTTP, HTTPS, DHCP, RADIUS, DIAMETER, GRE, SIP, RTP, MGCP, H.323,RTCP)
Excellent background of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools
Good experience in Data communication industry with different operator networks for Wireline (Cable, DSL, FTTH) and/or Wireless (Satellite, Wi-Fi, LTE, GPRS-3G,CDMA-3G, WiMAX, GSM, UMTS,4G and 5G)
Experience in programming or scripting languages such as Java, C/C++, python, Perl etc
Experience with SQL databases, network traffic monitoring, or firewall technologies –especially in a Telecom, ISP, or Cable Internet environment
8+ years applicable experience
Fluent in Business Japanese written and spoken
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 9000K - JPY 11000K   
(Monthly Salary Range: JPY - Japanese Yen JPY 750K - JPY 916.667K *Divided into12month )
Other Salary
Description
What Can You Expect From Us 

Competitive compensation plan
Flexible working hours – in some roles work from home
Employee development including training programs and mentorship
Career development and advancement opportunities
International travel opportunities - we are a global company.
Holidays Five-Day Workweek
Paid Holidays
Child-care Leave
Sick Leave
Job Contract
Period
Full Time
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