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Updated 2022-12-02
Activated 2022-08-30

[Polish] Customer Support // Osaka
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  • Recruiter
  • Staff Level
  • New Year's Holidays
  • Five Days Workweek
  • English Language Skills
This posting is managed by: Pasona Inc. Global department/株式会社パソナ グローバル事業本部
Company Name Company is not publicly visible
Job Type
Pasona Inc. Global department/株式会社パソナ グローバル事業本部
Customer Service - Customer Support
Education/Training/Language Specialist - Translator
Education/Training/Language Specialist - Other
Industry Distribution/Retail
Location Asia Japan Osaka
Asia Japan
Job Description [Recruitment background]
The company has staff of more than 26 nationalities and provides Japanese products in more than 10 languages to customers around the world. Due to the increasing number of Polish-speaking customers, we are looking for additional staff for the Polish language team.

[Business details]
You will be entrusted with customer support in the company's business of purchasing and shipping products from Japanese e-commerce sites on behalf of overseas customers.
・Responding to inquiries (mainly emails) from Polish-speaking customers
・Collaboration and problem solving with the purchasing team and warehouses (Suita, Kadoma, Higashi-Osaka)
・Management of home operators (part-time workers)
・Other related work (translation, etc.)

◆ Daily flow
09-10 Morning Routine: Make coffee and check messages from the previous day
10~12 Catch-up: Check tickets up to the previous day and work on them
12~13 Lunch break
13~14 Working closely with other departments, working on translations and miscellaneous tasks requested by other departments
15~17 Chat Support: Answer customer questions and concerns
17~18 Warm-up: Answer questions from overseas operators via chat before leaving the office

<Language used>
Polish: dealing with customers
Japanese: Communication and cooperation with Japanese staff in the company
English: Communication and collaboration with in-house foreign national staff

[Department structure]
Customer support team (11 employees / multiple part-time staff)
*Many part-time staff are working remotely from overseas.
Company Info We provide Japanese products to customers all over the world by supporting more than 10 languages.
■ Proxy purchase and shipping service for Japanese products by overseas residents
■ Operation of a cross-border EC shopping mall with over 1,000 stores and over 5 million listings
■ Operation of subscription box service
Working Hours 09:15 - 18:15
Job
Requirements
【Prerequisite】
■ Polish native level
■ Japanese daily conversation level (N3) or higher
■ English business level or higher

[Welcome conditions]
▼Customer support experience
▼ Those who have knowledge of cross-border EC
▼Japanese business level or above
English Level Fluent (TOEIC 865-)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 3000K - JPY 4500K   
Holidays Year-end and New Year holidays Paid vacation Five days a week
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Pasona Inc. Global department/株式会社パソナ グローバル事業本部

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[Polish] Customer Support // Osaka

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