|This posting is managed by:||Agensi Pekerjaan JAC Sdn Bhd (JAC Recruitment Malaysia)|
|Company Name||Company is not publicly visible|
Customer Service - Customer Support
To handle client requests and resolve issues via live chat, phone, and email by navigating multiple programs with attention to accuracy and detail.
Escalate issues to the appropriate specialists as needed through the SalesForce or Jira platforms. Update the client's request status accordingly.
To constantly check the documents submitted by clients in a particular region every hour. Create and interpret reports and documents, paying attention to details and accuracy.
Understand the business functions and roles of a company by participating in company programs and meetings.
To achieve the quarterly KPI goals set by the Customer Service Manager.
To perform other ad hoc tasks assigned by the manager.
Global work environment
Designated smoking area
|English Level||Daily Conversation Level (TOEIC 475-730)|
|Japanese Level||Fluent(JLPT Level 1 or N1)|
MYR - Malaysian Ringgit MYR 98K - MYR 138K
（Monthly Salary Range: MYR - Malaysian Ringgit MYR 8167 - MYR 11.5K *Divided into12month ）
Commuting/ Transportation Allowance
Employee Stock Purchase System
Congratulatory or Condolence Leave
3 months trial period
Agensi Pekerjaan JAC Sdn Bhd (JAC Recruitment Malaysia)