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Updated 2022-11-21
Activated 2022-11-08

(Work in Malaysia) Customer Support
Automatically translated job page

  • Recruiter
  • Entry Level
  • No Industry Experience Required
  • Women Welcome
  • Company Language is English
  • Recent Graduates Welcome
  • New Graduates Welcome
  • No Age Restriction
  • Rapidly Growing
  • Working Parents Welcome
  • Experience Welcome
  • Overseas Applications Welcome
This posting is managed by: Agensi Pekerjaan JAC Sdn Bhd (JAC Recruitment Malaysia)
Company Name Company is not publicly visible
Job Type
Agensi Pekerjaan JAC Sdn Bhd (JAC Recruitment Malaysia)
Customer Service - Customer Support
Industry Investments
Location Asia Malaysia Kuala Lumpur

Job Description To handle client requests and resolve issues via live chat, phone, and email by navigating multiple programs with attention to accuracy and detail.
Escalate issues to the appropriate specialists as needed through the SalesForce or Jira platforms. Update the client's request status accordingly.
To constantly check the documents submitted by clients in a particular region every hour. Create and interpret reports and documents, paying attention to details and accuracy.
Understand the business functions and roles of a company by participating in company programs and meetings.
To achieve the quarterly KPI goals set by the Customer Service Manager.
To perform other ad hoc tasks assigned by the manager.
Company Info Global work environment

Designated smoking area
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Fluent(JLPT Level 1 or N1)
Chinese Level None
Salary MYR - Malaysian Ringgit MYR 98K - MYR 138K   
(Monthly Salary Range: MYR - Malaysian Ringgit MYR 8167 - MYR 11.5K *Divided into12month )
Other Salary
Description
Social Insurance
Commuting/ Transportation Allowance
Sport Facilities
Employee Stock Purchase System
Education/ Training
Holidays Paid Holidays
Sick Leave
Winter Holidays
Congratulatory or Condolence Leave
Job Contract
Period
full-time employee

3 months trial period
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