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Updated 2022-11-30
Activated 2022-05-31

Supervisor-IT Operations and Maintenance
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  • Manager Level
  • Career Options Available
  • International Team
  • Company Language is English
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  • English Language Skills
  • Major Company
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This posting is managed by: 株式会社ピーティーエス・ジャパン / PTS Japan K.K.
Company Name Company is not publicly visible
Job Type
株式会社ピーティーエス・ジャパン / PTS Japan K.K.
IT (Hardware/Network) - Communication Infrastructure (Including ISP and Career)
IT (Hardware/Network) - Server and Machine Operation and Maintenance
IT (Other) - Other
Industry Telecommunications/Information Services
Location North America United States Texas

Job Description Job Description:
Will work in a 24x7 Operations Center environment performing a wide variety of tasks to include:
-Supervise Operations and Maintenance team (9+ members).
-Responsible for problem troubleshooting and resolution, including interaction with site contacts, carriers, vendors, and various departments in both KDDI America and KDDI Japan.
-Ensure tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure.
-Provide periodical updates to customers and various internal departments.
-Resolve critical system issues on a 24x7 basis, including notification, coordination and dispatch of individuals from various functional groups and providers.
-Perform internal system maintenance activity.
-Monitor the status and performance of KDDI America’s services and facilities.
-Perform various provisioning activities.
-Handing remote hand requests from related party.
-Perform KDDI related site inspection.
-Develops and maintains a framework of policies and procedures for operations and maintenance.
-Create and update the documents for operations and maintenance.
-Providing training to the team..
-Interacts and negotiates with vendors to secure competitive and sustainable operations.
-Supports for budget planning and expense controlling.
-Performs any and all other related duties, as assigned by KDDI America, from time to time.
Company Info KDDI America, headquartered in New York, is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals. We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries. Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition. We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where.
Working Hours Schedule: M-F, 9-5, on call when necessary
Qualification / Requirements:
-Have experience in the telecommunications / IT industry.
-Have management experience.
-Knowledge of Cloud Services (Microsoft Azure is preferred.)
-Knowledge of Enterprise and Service provider IT infrastructure.
-Knowledge of Networking and Server systems (Cisco CCNA certification is preferred.).
-Excellent written, oral, and interpersonal communication skills.
-Capable of multi-tasking, time management and prioritization of workload.
-Ability to assess faults, priorities, respond and escalate accordingly.
-Willing to learn and develop new skills.
-Co-operate with team mates and other departments.
-Always think “Customer first”.
-Excellent understanding of the organization’s goal and objectives.
-Knowledge of applicable data privacy practices and laws.
-Great project management skills.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary USD - US Dollar USD 85K - USD 110K   
(Monthly Salary Range: USD - US Dollar USD 7083 - USD 9167 *Divided into12month )
Other Salary
Medical & Dental & Vision- Full Time Only
Basic Life Insurance and AD&D
Short-Term Disability Insurance
Flexible Spending Account (FSA)
Employee 401 (K) Savings Plan
Vacation Time
1st year Ten (10) days Prorated
2nd year (12) days
3rd year (14) days
4th year (16) days
5th year (18) days
6th and after (20) twenty days
Thirteen Paid Holidays per year
Sick Time
Tuition Reimbursement Program
Holidays Five-Day Workweek
Summer Holidays
Paid Holidays
Congratulatory or Condolence Leave
Job Contract
Employment of full-time employees
Nearest Station Location: Carrollton, TX

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株式会社ピーティーエス・ジャパン / PTS Japan K.K.

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Supervisor-IT Operations and Maintenance