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Updated 2022-06-28
Activated 2022-06-28

[English] Customer support / SV / Operation management / Quality control / Software testing company @ Tokyo
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This posting is managed by: GLOBALPOWER Inc. / 株式会社グローバルパワー
Company Name Company is not publicly visible
Job Type
GLOBALPOWER Inc. / 株式会社グローバルパワー
Customer Service - Call Centre Manager/SV
Customer Service - Customer Support
Industry Games
Location Asia Japan Tokyo Shibuya

Job Description [Business description]
We will entrust you with the department management of "customer support business".
・ Report creation
・ Operation management / CS quality control
・ Shift creation, management and member care support
・ Preparation before operation, etc.
・ Customer service (client negotiation)
・ Business flow construction and promotion
・ Recruitment and training (education)

[Background for recruitment]
Organizational strengthening

[Attractive points]
・ A company with the top market share in Japan for game debugging services.
・ We are looking for people who are interested in productivity improvement activities through low code development!
・ We aim to be the No. 1 comprehensive test solution company in Asia!
Company Info Localization / debugging business

■ Smoking situation in the office: No smoking in the office (smoking room available)
■ Establishment:
■ Capital: 100 million yen or more and less than 1 billion yen
■ Number of employees: 1001 or more
Working Hours 5 days a week shift system
Flextime system

* Scheduled working hours 8 hours (break 60 minutes)
* Saturdays, Sundays, and holidays are available due to shift work.
* Although there is a work-at-home system, you will basically be required to work at work for the time being after joining the company.
* Monthly average overtime hours: about 10 hours
Job
Requirements
【Prerequisite】
・ Customer support team management experience of 3 years or more
Experience building a support business environment for multiple channels such as email, phone, chat, and SNS
Customer support quality control index creation and quality control work experience
Experience in adjusting personnel resources and workload optimization
Experience in analyzing inquiries from qualitative and quantitative data
Flexible negotiation ability and proposal ability with other departments and clients
Experience in designing support flows using various CRM tools

・ Basic PC skills (Word, Excel, PowerPoint)

・ Those who are interested in Japanese culture

[Welcome conditions]
・ Experienced SV at entertainment content companies
・ High native language writing skills
・ Creative localization experience (games, manga, anime, etc.)
・ Game play experience and knowledge (play experience within the range of hobbies is acceptable)
・ Multinational team management experience

[Ideal figure]
・ Those who can handle multitasking flexibly
・ Those who want to challenge the work of Zeroichi
・ Those who can positively carry out work with team members
・ Those who can actively work on problem discovery and solution
・ Those who can think about things from a macro perspective
English Level Native Level
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 4000K - JPY 6000K   
Other Salary
Description
Annual income 4-6 million yen

Monthly salary 318,600 yen ~ (basic salary 295,500 yen ~)
* We will make a decision in consideration of experience and ability.
* Bonus twice a year (June / December)

* Monthly salary includes fixed overtime for 10 hours
Fixed overtime fee 23,100 yen to 341,00 yen

■ Benefits
・ Qualification acquisition support system (subsidy for incentives, examination fees, etc.)
・ Engineer study session (LT) support (payment of light meals at the time of participation)
・ Dependent allowance (with spouse and child)
・ Work-at-home allowance
・ Condolence money system
・ Commuting transportation expenses Actual expenses
・ Various social insurance
・ Childcare / nursing leave, shortened working hours system
・ Scheduled to be introduced in the second half of 2021) Corporate defined contribution pension plan (DC)
* Remote work is recommended for corona support (however, depending on the business, it may be necessary to come to work)
Complete with social insurance
Holidays Due to shifts, summer leave, year-end and new year leave, condolence leave, paid leave, maternity leave, childcare leave, nursing leave, birthday leave, family birthday leave, exam leave, judge special leave, transfer leave
Job Contract
Period
Full-time employee with trial period 3 months
Nearest Station 8 minutes walk from Sasazuka Station
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GLOBALPOWER Inc. / 株式会社グローバルパワー

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[English] Customer support / SV / Operation management / Quality control / Software testing company @ Tokyo

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