Computacenter Japan K.K.
IT (Other) - IT Help Desk
IT (Other) - In-house System Operator
IT (Other) - Other
We are hiring a desktop support engineer initially working at a finance company as onsite engineer.
Work within a team to provide front line support both by phone and face-to-face to Back Office staff.
Primarily to provide second line support for all PC issues, within a standardized operating environment Identification of issues and escalation to appropriate second or third line IT teams both locally and globally.
Identifying the issue and initial troubleshooting Involvement in related projects (eg, application implementation and roll-outs) as well as day-to-day support.
Assistance to all Back Office business units Software, (Windows 10 Systems and application, account administration; share permission administration etc) Hardware Administration (Installation of workstation, update of inventory information; Laptop installation, troubleshooting, training and support etc)
Support for Japanese applications used by the back office and where appropriate liaison with third party vendors Be audit- and control- conscious and carry out IT control/risk related work.
|Company Info||No smoking inside the building|
Working Shift Hours: 7:00 – 16:00, 10:00 --19:00
Working conditions: Work from office is the preferred way of working. During pandemic situations work from home was available.
• Ability to make sound decisions following approved procedures in a fast paced environment
• Ability to effectively manage multiple tasks occurring simultaneously
• Ability to work independently with little supervision
|English Level||Business Conversation Level (TOEIC 735-860)|
|Japanese Level||Business Level(JLPT Level 2 or N2)|
|Salary||JPY - Japanese Yen JPY 3500K - JPY 5500K|
Commuting/ Transportation Allowance
Weekly two-day holiday system (Saturday and Sunday)
Year-end and New Year holidays
Annual paid leave
Salary increase once a year (April)
Complete social insurance (health, welfare pension, employment, industrial accidents)
Transportation expenses (up to 30,000 yen per month)
Qualification acquisition support (support for IT-related qualification acquisition. Applicable to regular employees and contract employees)
Training fee (3.5% of salary is paid separately. Applicable only to regular employees)