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Updated 2022-06-29
Activated 2022-06-29

Client Advisor

  • Recruiter
  • Senior Level
This posting is managed by: Cornerstone Recruitment Japan K.K.
Company Name Company is not publicly visible
Job Type
Cornerstone Recruitment Japan K.K.
Hospitality Business Specialists - Other
Sales/AE - Luxury Item Sales
Sales/AE - Other
Location Asia Japan Tokyo

Job Description 【JOB RESPONSIBILITIES】
• Maintain strong relationships with clients and stores
• Deliver enhancing client experience on all interactions and channels (phone, email social media etc) within a time frame and professional manner
• Guiding clients to gain a strong understanding of brand values and their needs
• Build long term relationships of trust with clients and act as brand ambassador
• Understand and respect well brand’s E-commerce and Retail Excellence standards and policies
• Master and respect the brand’s tone in communications and ensure to bring a unique and customized client experience
• Corporate with another team to meet and follow up on client requests and feedback
• Understand KPI for both individuals and team
Company Info 【COMPANY OVERVIEW】
A global Luxury group leading fashion, leather goods, jewelry, and watches
Job
Requirements
【REQUIREMENTS】
• Familiar and have the sensibility to the Luxury world, keen to the Brands and product
• Fluency in Japanese in both writing and communication and business level of English
• Ability to multi-tasking and has a commercial mindset with team spirit, positive, smiling attitude, and professionalism
• Excellent and strong customer service and problem-solving skills
• Able to persuade unsatisfied customers to retain services or make further purchases
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary Depends on experience   
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