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Updated 2022-06-29
Activated 2022-06-29

[Tokyo / English Utilization Jobs] Global Customer Success
Automatically translated job page

  • Recruiter
  • Staff Level
  • No Industry Experience Required
  • Women Welcome
  • More Than 120 Days off per Year
  • Online Interview
  • Business Expansion
  • International Team
  • English Language Skills
  • No Specific Experience Required
  • Global Company
  • Visa Support Available
This posting is managed by: NEO CAREER CO., LTD.
Company Name Company is not publicly visible
Job Type
Customer Service - Customer Support
Sales/AE - Customer Success/Client Success
IT (Other) - Customer Support Engineer
Location Asia Japan Tokyo

Job Description This is an indispensable customer success position for expanding Japan to a global company famous in the Fintech field.

We will respond to inquiries (Japanese / English emails, telephones) from customers of companies using the service on behalf of our clients.

We respond to about 20 cases a day, responding to each inquiry and increasing engagement with companies that have introduced the service.

In the future, we plan to expand to a larger team by expanding service projects. Everyone is working to grow while taking leadership.
Company Info A service that acts on behalf of customer success as a growth support for start-up companies
Structural design of customer success, customer support by resident or dispatch, response to inquiries by e-mail, etc.
Working Hours 9:00 to 18:00 (There is also a shift starting at 10:00 and 11:00)
[Required skills / qualifications]
Japanese: Business level
English: Business level

・ Business skills with 2-3 years of working experience (basic PC skills, IT literacy, etc.)
・ Japanese skills︓ Clear, concise, and fluent in reading, writing, and speaking Japanese
・ English skills︓ Business level (TOEIC 800 points or higher) or equivalent skills (used in current position, etc.)
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 3000K - JPY 4500K   
(Monthly Salary Range: JPY - Japanese Yen JPY 250K - JPY 375K *Divided into12month )
Other Salary
Complete with social insurance
Payment within the transportation expenses regulations

Rent subsidy
Education and training
Holidays 120 days or more of annual holidays
・ Nursing care leave
・ Prenatal leave / childcare leave * Acquisition rate 100%, many achievements for both men and women
Job Contract
Employment of full-time employees

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[Tokyo / English Utilization Jobs] Global Customer Success