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Updated 2022-07-22
Activated 2022-07-22

A growing company with a funding of 1.8 billion yen! World No. 2 Virtual Office SaaS Company Customer Success (SMB) Full Full Remote
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  • Recruiter
  • Staff Level
  • Work-Life Balance
  • Remote Work
  • Five Days Workweek
  • Business Expansion
  • English Language Skills
  • Startup Company
  • "U-Turn" or "I-Turn" Welcome
  • Rapidly Growing
  • Experience Welcome
  • Overseas Applications Welcome
This posting is managed by: SCYLOG Co., Ltd.
Company Name Company is not publicly visible
Job Type
SCYLOG Co., Ltd.
Sales/AE - IT Sales
Sales/AE - Advertising/Media Sales
Sales/AE - Corporate Sales
Industry Software Vendor
Location Asia Japan
Asia Korea (South)
Job Description ◆ Mission
It is a role to support the customer "self" to achieve the purpose of introduction by using the virtual space.

◆ Business content
While working fully remotely, you will be in charge of customer success work for those who are using the service or who are worried about how to use it.

① Sales
Business to proceed with the following phases for new customers (no telephone business)
Pre-lead (no customer information)

Free trial (lead)

Paid conversion

Upsell or renewal

② Support
QA support for new and existing customers
Channel types: Email, chat, communication on virtual office

③ Consulting business
Proposals for office operation and event operation according to the customer's phase

Example) Office assumption
Customers with communication issues
・ Hearing of actual issues and potential issues
・ Confirmation of benefits obtained in virtual office
・ Arrangement of to do to achieve the purpose
And so on

Example) Event assumption
Customers planning to hold an event
・ Create an image of preparations until the event is held
・ Sorting out concerns about holding events
・ Helping with rough scheduling in event preparation
・ Layout creation support for events
・ Pre-rehearsal check
And so on

④ Marketing
Webinar for 10-20 people at daily information sessions
Company Info It's been about a year since the service was launched.
Used by various customers, it is currently the second largest service in the virtual office market in the world.

ARR, which is one of the growth indicators for SaaS services, exceeded 300 million yen as of October 2021.
After raising 1.8 billion yen in Series A funding, we are in the midst of working on various strategies and measures with the aim of further growing the service and becoming the world's number one service.

Would you like to aim for the world's best service together in our culture of "freedom, independence, self-propelled"?

・ World's second largest virtual office market (number of traffic)
・ ARR exceeded 400 million yen in 1 year and 4 months from service launch
・ Completely full remote
・ Young and energetic members of both members and companies
・ Services that create new ways of working and lifestyles through Corona
・ Environment where various challenges can be taken by actively raising funds
・ Culture of freedom, independence, and self-propelled
Working Hours 9: 00 ~ 18: 00
Job
Requirements
[Required skills]
・ Corporate sales or CS or 2 years or more of work experience as a consultant
L It is possible to pursue the essential issues of the client
L Proposal sales are possible
L You can make a hypothesis for the target and a hypothesis for value appeal

・ I sympathize with the issues / solutions that the company is solving.
・ Has basic IT literacy

[Welcome skills]
・ Experience using oVice
・ Experience using CRM tools
・ Experience as an IS / CS / sales / marketer at a SaaS company
・ Language skills (English, Korean)

[Personal image you want]
・ Those who can listen to people's opinions and work on improvement regardless of their experience
・ Those who have experienced communication problems that can be solved by the company's services
・ Those who are concerned about the "success" of customers
・ Those who can run on their own to solve the problems of themselves and users
・ Those who are willing to do muddy work
・ Those who have high motivation for growth and can hope for daily work
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Native Level
Korean Level Daily Conversation Level
Salary JPY - Japanese Yen JPY 3500K - JPY 5500K   
(Monthly Salary Range: JPY - Japanese Yen JPY 291.667K - JPY 458.333K *Divided into12month )
Other Salary
Description
・ Social insurance is available
・ PC supply
Holidays Saturdays, Sundays, and holidays, year-end and New Year holidays 12/29 to 1/3, paid leave, annual holidays 124 days
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SCYLOG Co., Ltd.

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A growing company with a funding of 1.8 billion yen! World No. 2 Virtual Office SaaS Company Customer Success (SMB) Full Full Remote

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