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Updated 2022-07-08
Activated 2022-06-29
Activated 2022-06-29
CS Supervisor
- Recruiter
- Manager Level
| This posting is managed by: | Cornerstone Recruitment Japan K.K. |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 General Affairs/HR/Legal - Other |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
【COMPANY OVERVIEW】 Global mass-customization leader, focusing on online printing/customized product brands 【JOB RESPONSIBILITIES】 • Support customer services through phone or email • Manage escalation support • Coach operators • Execute process of workforce management to develop operational excellence • Cooperate with other departments for VOC feedback and enhance NPS 【REQUIREMENTS】 • 5+ years’ experience in being a supervisor or leader in call center • Basic computer skills (Microsoft office, mail application, etc.) • Basic knowledge in Photoshop, Illustrator, etc. • Ability to communicate with overseas teams through e-mail in English |
| Company Info |
【COMPANY OVERVIEW】 Global mass-customization leader, focusing on online printing/customized product brands |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Business Level(JLPT Level 2 or N2) |
| Salary | Depends on experience |
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