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Updated 2022-08-02
Activated 2022-08-02

[Deskside support engineer] Global working environment / with remote work / annual income of 4.5-6 million yen

  • Employer
  • Staff Level
  • Women Welcome
  • Remote Work
  • More Than 120 Days off per Year
  • Five Days Workweek
  • Online Interview
  • International Team
  • Foreign Affiliated Company
  • No Transfer
  • Global Company
  • Experience Welcome
Company Name


Job Type
IT (Other) - In-house System Operator
IT (Other) - IT Help Desk
IT (Other) - Other
Industry Other
Location Asia Japan Tokyo Minato

Job Description BiOS is looking for skilled deskside engineers to join international support team servicing our highly regarded Global clients. This is a great opportunity for those who have experience working as an IT helpdesk or technical support engineer and would like to take your experience further at fast-paced and international atmosphere.


■Handling technical inquiries raised via email, phone and/or in-person for tier-2 and -2.5 support.
■Schedule, monitor and deliver support for end-users within agreed SLA levels.
■Escalate support inquiries to tier-1, -1.5 and/or 3, if needed.
■Provide VIP support for internal (BIOS) and external (Client) end-users.
■Demonstrate the ability to identify and escalate requests for approval, if and when needed.
■Establish a professional communication, in writing and verbally, with internal (BIOS) and external (Client) end users.
■Working off-schedule to attend meetings and/or support inquiries outside main support site.
■Creating documentation and materials to help educate end-users, if needed.
■Assist with testing and rolling out new tools and applications.
■Training team members on support knowledge for external users.
■Comply with BiOS ISMS policies for handling of internal (BiOS) and external (Client) information. ※Training provided during staff induction phase
Company Info 【Attractive Point】
IT support at a global company, so you can further improve your English!
Since team members work side by side, there is an environment that is easy to hear on a daily basis. In addition, since members work at multiple locations, the culture of connecting and working online through SNS etc. is pervasive.

【Office Atmosphere】
It is a work environment where you can work regardless of gender, age, nationality, etc.
Working Hours Monday-Friday 9:00-18:00
*May require work outside of the regular hours depending on support client.
**May require to work hybrid (In-person and remote)
・4+ of relevant support experience of Microsoft Office and Windows support and configuration.
・Expert in with Microsoft 8.1 and 10 desktop issues
・Troubleshooting skills with network, firewall and telecommunication devices
・Technical knowledge and understanding of industry standards and practices.
・Strong communication and technical writing skills.
・Ability to quickly learn new skills and technologies
・Focused and oriented when working with support team members and teams outside of the support frame.
・Possess and demonstrate technical knowledge to support tier-2 and -2.5 requests.
・Technical certifications are a bonus

※The dates for interviewing and joining the company are flexible, so feel free to apply even if you are currently employed.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 4500K - JPY 6000K   
(Monthly Salary Range: JPY - Japanese Yen JPY 375K - JPY 500K *Divided into12month )
Other Salary
■ Salary revision once a year
■ Transportation expenses (up to 50,000 yen per month)
■ Equipped with various social insurance (employment, industrial accident, health, welfare pension)
■ Overtime allowance
■ Qualification allowance
└ If you pass the IT technical qualifications such as "ITIL", "MCP" and "CCNA", the company will pay for the examination fee!

★ Wearing Business casual suit is possible
Holidays Five-Day workweek
Paid holidays
Special Holidays (3 days of special leave shall be granted on January 1 of each year)
Condolence vacation
Maternity leave / childcare leave (according to company regulations / acquisition / return to work)
Job Contract
One-year Contract (Probation period is 3 months)

Please apply from here


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[Deskside support engineer] Global working environment / with remote work / annual income of 4.5-6 million yen