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Updated 2022-07-04
Activated 2022-06-28

[Community Leader] A manager role for our operation team!

  • Employer
  • Senior Level
  • Women Welcome
  • Flextime System
  • Online Interview
  • Business Expansion
  • Language Skills
  • English Language Skills
  • Foreign Affiliated Company
  • Rapidly Growing
Company Name

CIC Japan

Job Type
CIC Japan
General Affairs/HR/Legal - Office Manager
Property/Real Estate - Facility Management
Executive - Manager (Administration)
Industry Real Estate/Property Management/Facility Management
Location Asia Japan Tokyo Minato

Job Description CIC is looking for a highly capable, self-directed and experienced individual to manage a team that will be responsible for day-to-day operations. This will be a great opportunity for someone with at least five years of hands-on, managerial experience who enjoys working in a fast-paced and collaborative environment.

[YOUR DAY-TO-DAY WORK]
We look to every team member to collaborate and help each other by taking on any task big or small and having a "can do" attitude.
You will join our Community Team which is composed of several employees to satisfy the day-to-day needs of our clients. Some work will be independent while at other times it will require collaboration with other members of the CIC staff (in Japan and globally).

• Manage, coach and train team members of our Community Team; conduct timely performance evaluations and support their growth and professional development.
• Be aware of and responsible for the team’s workload, resources, morale, and training needs; advocate for the team’s needs with upper management.
• Master service-oriented tasks such as client moves, office setup, and IT troubleshooting; train team members on completing client requests and delegate appropriately.
• Research and implement new services, vendors, and community improvements..
• Maintain a constructive landlord-tenant relationship with building management.
• Monitor inventory levels (food, furniture, etc) with an eye to ordering/delivery timetables.
• Coordinate budgets for daily operations as well as capital projects.
• Handle difficult client requests or encounters to maintain overall service quality and client satisfaction.
• Engage our clients through promoting and helping host community building events.
• Collaborate with other teams to complete projects and share knowledge.
Company Info [ATTRACTIONS OF THE JOB]
In addition to helping our clients achieve great things, we work to ensure that our employees are healthy and supported. Some of the benefits of being here include:

☆ Fun people in a dynamic space. We pride ourselves on finding driven and bright collaborators who are eager to lend their own unique skills to the team, as well as to our inspiring clientele. The number one reason CIC’ers say they like working here is because of their colleagues!
☆ Personal growth. This is a great opportunity to learn and develop skills within the epicenter of the innovation community at a growing company.
☆ Access to amenities like a massage room, game room, and more!
☆ Access to Venture Cafe Tokyo, a weekly Thursday gathering involving high-impact programming designed to engage the broader entrepreneurial community.

<ABOUT CIC>
CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster.

We have locations in Boston, Cambridge, Miami, Philadelphia, Providence, St. Louis, Rotterdam, Warsaw, and Tokyo and are growing into other cities, within the US and abroad. CIC has supported over 6,000 startups, growth companies, and branches of larger organizations, representing for-profit, mission-driven, and non-profit sectors across a wide array of industries.

CIC (in the U.S.) co-founded a number of mission-aligned organizations including Venture Café, CIC’s primary non-profit programming partner, and CIC Health, offering COVID-19 testing services to companies and the public.

<ABOUT CIC TOKYO>
CIC Tokyo is our newest site and the first located in Asia. Opened in October 2020 in one of the business districts of Minato-ku, CIC Tokyo is a one-of-a-kind innovation-oriented center in Japan with a total area of ​​about 6,000 square meters on the 15th and 16th floors of the Toranomon Hills Business Tower.
We provide a vast workspace with the capacity to house more than 250 companies. CIC Tokyo is centered on companies that aim to grow, and communities and services that are looking to accelerate their business growth and global expansion.

Measures against passive smoking:
No smoking indoors allowed. Smoking is not permitted outside of designated areas.
Working Hours The core hours are 9AM - 6 PM,
with some flexibility around the morning / afternoon hours.
Job
Requirements
YOU HAVE
• A minimum of a bachelor’s degree or equivalent experience.
• Several years of managing team members in a fast-paced environment, as well as 5-7 years of professional experience.
• Evidenced growth and increase in responsibility and success in previous roles.
• An interest in a long-term role - we are a growing company, and we like to hire people who can grow with us over the years.
• The ability to legally work in Japan. CIC is unable to sponsor visas for this role at this time.
• Fluency in Japanese and strong English proficiency.


ABOUT YOU
We like to employ service-minded people who are independent, clever problem-solvers. If you fit this profile, and have also developed the leadership and managerial skills important to a team-based environment, this might be the perfect opportunity. This is a job for a balanced, self-confident, down-to-earth individual. We are a team-based company, and your performance will be evaluated by your team members.

Our ideal candidate will:
• Have experience in managing an operations team.
• Be willing, able, and happy to start new initiatives from scratch.
• Remain personable, happy-to-help, and calm in any environment.
• Be equally comfortable with power drills, ethernet hubs, and proper punctuation.
• Be able to juggle many tasks and pay close attention to detail.
• Lead by example: be willing to get your hands dirty, build a desk, fix a copier, etc.
• Proactively seek out and master new skills.
• Explore and balance multiple perspectives on a situation or solutions to a problem.
• Communicate creatively and effectively to clients and staff, both in person and in writing.
• Possess a natural interest for helping others and solving problems.
• Be a true team player with the capacity to foster and maintain positive working relationships with clients, colleagues, building management, and vendors.
• Work comfortably with everyone, treating everyone as an equal.

CIC welcomes all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status or disability. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.

Please submit your application in English. Thank you!
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary Depends on experience   
Other Salary
Description
• Competitive compensation based on experience and qualifications.
• Commuting / Transportation Allowance.
• Laptop and mobile phone as your working tools.
• Regular evaluation of your work, and salary raises every year based on performance.
Holidays Five-Day Workweek
Summer Holidays
Winter Holidays
Paid Holidays
Job Contract
Period
Full-Time employment
Nearest Station - Directly connected to "Toranomon Hills Station" on the Tokyo Metro Hibiya Line
- Tokyo Metro Ginza Line "Toranomon Station"
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