IT (Other) - Customer Support Engineer
IT (Other) - IT Help Desk
IT (Other) - Other
BiOS is looking for a desktop support engineer to work for our highly regarded client, a global cloud computing company in Tokyo.
This is a great opportunity for those who have working experience of IT helpdesk and would like to take your experience further at fast-paced and international atmosphere.
Provide technical support for Windows and Mac environments.
Provide technical support for the desktop hardware including printers, PCs, Laptops, monitors.
Provide diagnostic assistance to the IT Team, in regards to infrastructure equipment such as
switches, routers, servers.
Log and update support calls on the client company’s case management system.
Preparation for return/hot swap/redeployment/disposal
New hire/contractor provisioning
Miscellaneous end user IT equipment requests
Asset requests for replacements and hot swaps
Returns Termination - asset collection services
Asset management services (including asset disposals and asset inventory)
Conference room support as required
Application support and engineering (native client software packages are in scope)
Basic connectivity and network troubleshooting
Telecom phone support
・Since the training system is substantial, those who want to learn about latest cutting-edge technology in customer services within the IT industry, you can gain this knowledge for your career.
・Client support will be one of the main duties, if you have IT support experience or customer support experience, to your advantage this role could be well suited to you. Please apply!
|Working Hours||Weekdays 09: 00-18: 00|
◎2-3 years troubleshooting PC hardware/Software (Windows 10; Office; Basic Back-office software)
◎Ensure that each Desktop Device is installed with the appropriate Desktop image.
◎Manage Desktop Devices (hardware and software) incidents through to resolution.
◎Self-motivated, flexible, enthusiastic, very good communication skills (written and verbal)
◎Can work well both as an individual and as part of a team.
◎Willing to take direction and follow well defined processes and procedures.
STEP. 1 Please apply and attach your up-to date resume
STEP. 2 Interviews (There are 2~3 interviews scheduled)
※On-line interview is possible.
STEP. 3 Offer will be made to successful candidates
※The dates for interviewing and joining the company are flexible, so feel free to apply even if you are currently employed.
※The hiring process takes approximately 2-3 weeks on average from your application to receiving a job offer.
|English Level||Business Conversation Level (TOEIC 735-860)|
|Japanese Level||Fluent(JLPT Level 1 or N1)|
|Salary||JPY - Japanese Yen JPY 4000K Over|
■ Salary revision once a year
■ Complete with social insurance
■ Education and training
■ Recommended qualification test assistance
■ Transportation expenses: Provided based on company regulations
■ Comprehensive welfare group term life insurance available
* Measures against second-hand smoke: No smoking indoors (similar to the place of employment)
<Annual holidays are 120 days or more>
Special Holidays (3 days of Special Leave shall be granted on January 1 of each year)
Congratulatory or Condolence Leave
Childbirth / Childcare Leave (with a track record of taking)
One-year Contract (Probation period is 3 months)
* There is a regular program system for promoting full-time employees.
|Nearest Station||Tokyo station|