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Updated 2022-05-09
Activated 2022-05-09

[IT Service Desk Operator] Working in Tokyo / Using English / Inexperienced people in the IT industry are also welcome
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  • Employer
  • Entry Level
  • Work-Life Balance
  • More Than 120 Days off per Year
  • Online Interview
  • International Team
  • English Language Skills
  • No Transfer
  • Rapidly Growing
  • Global Company
  • Experience Welcome
  • No Experience Required
Company Name

株式会社バイオス/BiOS,Inc.

Job Type
株式会社バイオス/BiOS,Inc.
IT (Other) - IT Help Desk
Customer Service - Customer Support
Administrative - Sales Assistant/Clerical/Receptionist
Industry Outsourcing
Location Asia Japan Tokyo

Job Description Working at a major data center which provides a wide variety of services to customers. You will be entrusted with front service handling requests related to Data Center operations from the IT department.

【Summary】
・ Handle a request call and/or email for the datacenter services which is related with Event
Management, Incident Management, Problem Management, Request Fulfillment and Access
Management
・ Support clients visiting the datacenter with the secure operation (i.e. Administration, Physical
security check, Escorting to workplace(s), Renting tools/equipment, etc.)
・ Support the datacenter security operation (i.e. keys handling, lock/unlock racks/devices, etc.)
・ Support bi-lingual communication on the datacenter Remote Hand services.
・ Address the escalations by implementing report requirements.
・ Documentations (i.e. Support log report, Asset/inventory report, etc.)
・ Periodical reporting operation (i.e. daily, weekly and monthly log data input and create a
report)
・ Provide periodical/routine patrol and/or monitor the status of equipment and facilities
Company Info 【Attractive Points】
・Since the training system is substantial, those who want to learn about latest cutting-edge technology in customer services within the IT industry, you can gain this knowledge for your career.
・Client support will be one of the main duties, if you have IT support experience or customer support experience, to your advantage this role could be well suited to you. Please apply!
Working Hours Shift (Night shifts may be required.)
Job
Requirements
【Required skills】
・Must be able to think logically.
・You have half a year of working experience and or business experience.
・High communication skills, you must like to communicate!
・Japanese fluent level(JLPT N1) or above.
・English business level (TOEIC 730 points) or above.

【Preferable conditions】
・Data center or call center operation related experience
・Customer support experience and a hospitality spirit in the service industry
・Strong interest in the IT industry and data center

【Application Process】
STEP. 1 Please apply and attach your up-to date resume
STEP. 2 Interviews (There are two interviews scheduled)
※On-line interview is possible.
STEP. 3 Offer will be made to successful candidates
※The dates for interviewing and joining the company are flexible, so feel free to apply even if you are currently employed.
※The hiring process takes approximately 2-3 weeks on average from your application to receiving a job offer.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 3000K Over   
Other Salary
Description
■ Salary revision once a year
■ Complete with social insurance
■ Education and training
■ Recommended qualification test assistance
■ Transportation expenses: Provided based on company regulations
■ Comprehensive welfare group term life insurance available

* Measures against second-hand smoke: No smoking indoors (similar to the place of employment)
Holidays <Annual holidays are 120 days or more>
Paid Holidays
Congratulatory or Condolence Leave
Special Holidays
Childbirth / Childcare Leave (with a track record of taking)
Job Contract
Period
One-year Contract (Probation period is 3 months)
* There is a regular program system for promoting full-time employees.
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株式会社バイオス/BiOS,Inc.

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