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Updated 2021-11-29
Activated 2021-11-29

IT Support Engineer (Network Infra & End User Support)

  • Employer
  • Staff Level
  • More Than 120 Days off per Year
  • Five Days Workweek
  • Online Interview
  • International Team
  • English Language Skills
  • Foreign Affiliated Company
  • Urgent Hiring
  • Visa Support Available
Company Name

EIRE Systems K.K.

Job Type
EIRE Systems K.K.
IT (Other) - IT Help Desk
IT (Hardware/Network) - Server and Machine Operation and Maintenance
IT (Other) - In-house System Operator
Industry IT Consulting
Location Asia Japan Tokyo Minato

Job Description ◎ Technical Customer Support for corporate end-user systems (hardware & software)
◎ Smart Hands services for Network Infrastructure
◎ Rapidly expanding environment with many opportunities for career growth!

Our client is an new player in the rapidly expanding area of Hyper-scale Data Centers. They operate some of the largest hyperscale data center facilities in the APAC region; re-imagining the data centers of yesterday and transforming the industry for the future.

In taking on this challenge as a Resident Engineer in the client's Tokyo offices, you will become a critical member of a very exciting phase of the company's growth and development.

Role & Responsibilities:

In collaboration with the Level 2/3 teams in the remote Network Operations Center, provide on-site IT technical support and smart-hands services on all corporate IT Systems in the Tokyo office, including the following:
. o Windows-based End User hardware and software.
. o Teams Video Conferencing units
. o Cisco, Fortigate and Ubiquiti Networking
. o NetApps Storage devices

● Analyze and provide IT-related resolutions and assistance to customers and internal organizations (i.e. system engineers, consultants, etc.).
● Analysis of customer problems, using professional tools and methods to simulate and accurately define problems, effectively escalate to development/engineering teams and follow-ups to ensure problems are fixed to the satisfaction of customers. This may require travel to the customer’s site if problem duplication efforts are not effective in resolving customer problem.
● Exercise independent judgment in support activities and IT delivery techniques, while still following policy/procedures.
● Create, review, validate and follow IT Service documentation such as Standard Operating Procedures; Undertake and document Root Cause Analysis (RCA)
● Evaluate product performance and serviceability in order to contribute to the design of new or modified products.
● Work on a 8x5 schedule. On-call duties for evenings and weekends may be required from time-to-time.

Language Skill Requirements:

● Excellent oral and written communication skills using English
● Daily conversational level Japanese, including ability to communicate effectively with colleagues and partners in a Japanese/English bilingual environment.

Skills & Experience Requirements:

● Minimum 2 years professional experience providing Technical Support for corporate IT infrastructure and endpoint technologies
● Ability to diagnose, troubleshoot and debug networking and system level issues with computers, servers, operating systems and business applications.
● Knowledge of networking technical concepts and fundamentals for trouble-shooting
● Familiarity with Ethernet technologies, cabling and fault finding connectivity issues (copper/fiber).
● Excellent customers service interaction skills especially in stressful situations.
● Be highly motivated to take action in creating opportunities or avoid problems. ● Be able to use initiative and encourage initiative in others ​
● Team Player. Must be able to work well in a collaborative environment that promotes sharing of knowledge and experiences.
● Able to prioritize and promptly respond to customer issues/requests
● Preferred: an academic background in Information Technology subject and/or professional level technical certifications for computing, systems or IT infrastructure.
Company Info EIRE Systems is a leading independent provider of professional IT services to the financial, insurance, and multinational sectors in Japan and throughout the Asia-Pacific region. EIRE Systems has expertise across a wide spectrum of Information Technologies, with a track record for successfully completing hundreds of assignments since its establishment in 1996.

We provide professional IT services, both project-based and ongoing operational support, in two main areas:

1.IT Services
2.Project Management

EIRE Systems - Tokyo, Asia-Pacific, Beyond...

EIRE Systems provides a wide-range of career choices for internationally-minded technology and support professionals. From the company’s small beginnings, EIRE Systems currently has 150 Tokyo-based employees and is expanding its local, regional, and global expertise. We have established offices in Hong Kong, Singapore, and Shanghai and are reaching further as we grow our presence throughout the Asia-Pacific.

Measures against passive smoking: No smoking indoors allowed
Working Hours 09:00am - 18:00
Job
Requirements
Experience Requirements:

● Minimum 2 years professional experience providing Technical Support for corporate IT infrastructure and endpoint technologies


Language Skill Requirements:

● Excellent oral and written communication skills using English
● Daily conversational level Japanese, including ability to communicate effectively with colleagues and partners in a Japanese/English bilingual environment.

English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Daily Conversation Level
Salary JPY - Japanese Yen JPY 4000K - JPY 6000K   
Other Salary
Description
Social Insurance
Commuting/ Transportation Allowance
Education/ Training
Holidays Five-Day Workweek
Paid Holidays
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