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Updated 2021-08-26
Activated 2021-07-30

CRM / Data Analyst

  • Recruiter
  • Staff Level
This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Planning/Marketing/PR - Research & Analysis
Industry Luxury Goods
Location Asia Japan Tokyo

Job Description * To deliver Customer knowledge and Quantitative studies to improve its customer knowledge and to respond to requests from other teams
* Lead projects that engage with client data by working closely with PCIS & 3rd party to deploy the business use cases.


Description

1. Provide analysis and propositions on CRM activations to enable the team to steer CRM action plans and improve effectiveness.

2. Regular reporting on CRM KPIs.

3. Feed the Marketing / Retail team through a better knowledge of the purchasing behaviour of our customers.

4. Accompany strategic CRM thinking on various CRM projects (Loyalty program, LINE etc.) and segmentations and targeting for CRM activations.

5. Ensure a monitoring of the quality of the data and issue alerts. Monitor the compliance of the CRM relevant tools by coordinating with the PCIS Support Teams.

6. Provide support on inquiry handling regarding client data from counters and call center.

7. Train and support CRM tool users.

8. Ensure the management of the activity (Respect of the Budgets, Deliverables, Restitutions and Planning, Deadlines)

9. Lead client data project with PCIS and 3rd parties who support the development. 10. Work with multiple stakeholders to define the client data use case/ deploy or support the deployment of project.


Profile

* Strong CRM/ Analytic experience
* Ability to manage regular reporting and KPI monitoring
* Ablity to develop Ad hoc studies to answer a particular problem
* Analyze customer purchasing behaviors to be able to offer predictive analytics
* Lead projects that engage with client data by working closely with PCIS & 3rd party to deploy the business use cases.


Job Offer

* Strong retail and digital integration
* Strong internal mobility
* International working environment
* Strong product, top 3 in Luxury cosmetic


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Minh Tran on +813 6832 8947.
Company Info One of the biggest luxury groups globally with a variety of products in Fashion, FMCG, Cosmetic, Hospitality...etc.
Working Hours Flex time
Job
Requirements
* Strong CRM/ Analytic experience

* Ability to manage regular reporting and KPI monitoring
* Ability to develop Ad hoc studies to answer a particular problem
* Analyze customer purchasing behaviors to be able to offer predictive analytics
* Lead projects that engage with client data by working closely with PCIS & 3rd party to deploy the business use cases.
* Strong CRM/ Analytic experience

* Ability to manage regular reporting and KPI monitoring
* Ability to develop Ad hoc studies to answer a particular problem
* Analyze customer purchasing behaviors to be able to offer predictive analytics
* Lead projects that engage with client data by working closely with PCIS & 3rd party to deploy the business use cases.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 5000K - JPY 8000K   
Holidays Sat, Sun & National Holiday
Nearest Station Central Tokyo
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Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社

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