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Updated 2021-10-22
Activated 2021-10-08

UX Specialist Beginner to Intermediate Level
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  • Recruiter
  • Staff Level
  • Women Welcome
  • Maternity Leave/Childcare Leave
  • More Than 120 Days off per Year
  • New Year's Holidays
  • Five Days Workweek
  • Language Skills
  • English Language Skills
  • Major Company
  • Publicly Listed Company
  • Experience Welcome
This posting is managed by: Fidel Consulting KK
Company Name Company is not publicly visible
Job Type
Fidel Consulting KK
IT (PC, Web, Unix) - Business Application SE
Creative(Internet Related) - UI/UX Designer
IT (PC, Web, Unix) - Programmer
Industry Telecommunications/Information Services
Location Asia Japan Tokyo Setagaya

Job Description Position name: UX Specialist
This is a mission to improve the customer value of economic zone services as a whole through experience strategies and designs for the Group and new services at the Group's cross-sectional CX/UX organization, which operates more than 70 services in Japan and overseas and has more than 90 million accounts in Japan.
・As One  realizes the design of the experience 
・Support for the business launch of a group focused on businesses and new businesses (CX design, verification, improvement)
・Planning and strengthening of design systems and design solutions across the Group
・Increase customer orientation through the company, create best practices in the cx area, and improve capabilities 

[Recruitment Background]
Due to recent social environments and market changes, creativity and design play an increasingly important role along with the importance of the customer experience.

As the Group expands its economic zone, we are looking for members who will collaborate with a wide variety of business and domain human resources to promote the development and improvement of customer experiences as a company-wide design organization in order to provide a good experience for all.

・Those who want to start a UX career under specialists in various UX and design areas
・Those who want to pursue creating good products, services, and customer experiences
・Those who want to improve their UX experience in various business areas of the service group
・Those who have experience in client work and want to work with a higher commitment at an operating company
・Those who have experience in visual/UI design and production, and who also want to gain experience in UX research and planning
・Those who have experience in data analysis and want to improve their experience in qualitative areas
・Those who have experience in customer support and want to improve the service based on the voice of the customer

We are looking for a wide range of people who want to take on new challenges by making use of their experience so far.   

[Business description]
In order to improve the user experience of the group's service products, you will be engaged in the following projects.

・Planning user experience strategies and concepts that meet the goals of both users and businesses Examples) Languageization and visualization of the experience value of large-scale events, the definition of requirements for each touchpoint, and prototyping of sites and apps e.g.) Definition of brand vision for individual businesses and formulation of design concepts/guidelines
・Quantitative research and discovery of insights, issues, and opportunities based on data
・Example) Qualitative quantitative research for the discovery of touchpoints that lead to brand improvement/damage
・Example) Verification of problem areas and economics by analyzing behavioral data and consciousness data
・Support for the business launch of a group focused on businesses and new businesses
・Example) design, validation, and improved support for the mobile business's customer journey and each touchpoint
・Planning of measures, solutions, and solutions to improve the group's user experience, Promotion of PoC, company-wide development
・Example) Planning, prototyping, verification, and company-wide development of group-wide UI such as campaigns and forms
・Holding training workshops for in-house designers, marketers, business personnel, and management
・Example) Holding was for concept creation for each business
・Example) Holding user research and usability test training for each business

Group's service products, you will be engaged in the following projects.
・Planning user experience strategies and concepts that meet the goals of both users and business examples) Languageization and visualization of the experience value of large-scale events, the definition of requirements for each touchpoint, and prototyping of sites and apps e.g.) Definition of brand vision for individual businesses and formulation of design concepts/guidelines
・Quantitative research and discovery of insights, issues, and opportunities based on data Example) Qualitative quantitative research for the discovery of touchpoints that lead to brand improvement/damage Example) Verification of problem areas and economics by analyzing behavioral data and consciousness data
・Support for the business launch of a group focused businesses and new businesses e.g., design, validation, and improved support for the mobile business's customer journey and each touchpoint
・Planning of measures, solutions, and solutions to improve the group's user experience, Promotion of PoC, company-wide development Example) Planning, prototyping, verification, and company-wide development of group-wide UI such as campaigns and forms
・Holding training workshops for in-house designers, marketers, business personnel, and management Example) Holding was for concept creation for each business Example) Holding user research and usability test training for each business
Company Info The largest eCommerce company in Japan, and the third-largest eCommerce marketplace company worldwide. The organization provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing, and professional sports.  The company is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas. 

[Measures against passive smoking]
No smoking indoors allowed
Designated smoking area
Job
Requirements
・University graduates and above
・More than 1 year of working experience

Preferred Qualifications
・Useful experience and skills (not required)
・Experience in project management
・Lead experience in planning, designing, and developing web, app, etc.
・Knowledge of logical thinking and design thinking, and experience in applying it in business
・Experience in PDCA by visualizing (digitizing) goals and achieving them
・Experience in proposing planning and execution plans through negotiations with various stakeholders
・Experience in solving design problems and implementing customer experience design projects
・Knowledge and experience in brand strategy and brand management
・Experience in number analysis skills such as data analysis and statistical analysis, KPI formulation, and effect verification
・Experience in qualitative-quantitative user research
・Design experience of various workshops for creating ideas from concepts
・Extensive knowledge of digital marketing
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Daily Conversation Level
Salary JPY - Japanese Yen JPY 9000K - JPY 11000K   
Other Salary
Description
・Benefits (pension, health, employment, unemployment)
・Commuting allowance
・Employee stock ownership plan
・Discounted sports club
・Childcare
・Cafeteria (free breakfast, lunch, and dinner), Library, Convenience store
・The internal clinic, pharmacy, fitness club & spa, hair salon, laundry service
・Assistance fund for club activities
・Baseball tickets
Holidays ・Five-Day Workweek
・Paid Holidays
・Summer Holidays
・Winter Holidays
Job Contract
Period
Full-time employee
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