Consulting - Marketing and PR Consulting
Customer Service - Customer Support
IT (Other) - IT Help Desk
Are you looking for your next challenge working in the digital marketing area, focused on a B2B environment? This might be your opportunity to build an international career. As a member of our Digital Marketing technical support team, you will be responsible for troubleshooting of an advertising platform, while learning and understanding the business goals of the clients. You will succeed in this role if you can be creative, using your analytic mindset to achieve strong customer satisfaction with a focus on quality and results.
• Resolving technical issues;
• Troubleshooting of an advertising platform in a B2B environment;
• Defining solutions to clients and adapt existing processes to find alternative solutions;
• Understand the business goals of the clients and support them through a chat system providing solutions in a timely fashion;
• Achieve strong customer satisfaction with a focus on quality and results.
• Using basic coding and debugging skills for problem analysis;
Teleperformance is the largest BPO CC company in the world.
Headquartered in France, the company is now active in 85 countries.
Our company, its Japanese subsidiary, has received requests from world-famous clients and is attracting worldwide attention as a model case for a contact center that allows full telecommuting.
However, for this position, you will be commuting to the client company to work.
9:00 to 18:00
Those who can commute to the client's office in Shiba Park from 2022
[Required language skills]
♦ English: Business level (level that does not interfere with reading and writing)
♦ Japanese: Native level
♦ Excellent communication skills
[Preferable skills if available]
♦ Mind to analyze everything and find a solution
♦ Experience supporting digital marketing platforms such as Google Marketing Platform
|English Level||Business Conversation Level (TOEIC 735-860)|
|Japanese Level||Native Level|
|Salary||JPY - Japanese Yen JPY 4000K - JPY 4500K|
Complete with social insurance
Full transportation expenses
Education and training
Complete weekly two-day system (Saturday, Sunday, and Japanese National Holidays)
|Full-time employee (trial period 6 months)|
|Nearest Station||6 minutes walk from Exit A3 of Shibakoen Station|