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Updated 2021-08-26
Activated 2021-06-16

Service Delivery Manager - US Listed IT Company

  • Recruiter
  • Manager Level
This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
IT (Other) - Project Manager
IT (Hardware/Network) - Project Manager
Industry IT - Other
Location Asia Japan Tokyo

Job Description Good opportunity to join a well-reputated US company as Client Service Manager (IT).


* Lead technical support specialists to provide support, direction and mentorship in tech support and service delivery;
* Devises ways to improve customer service and client relationships;
* Be accountable for the quality of service delivery and performance; ensuring future demand from growth, changes and projects is well understood and factored into capacity planning for all associated systems;
* Assist in project coordination, project plan review, project timeline management, budget and resources management;
* Ensure the quality of deliverables is complied with the standard.


* 6 to 8 years of experience in providing IT services and extensive experience in project and vendor management experience;
* Professional credentials in ITIL, PMP, COBIT, ScrumMaster, DevOps, relevant cloud certifications or relevant disciplines preferred;
* Proven track record of problem solving and analytical abilities Strong vendor management skills and able to demonstrate excellent interpersonal & communication skills, as well as leadership skills;
* Good at change management and relationship management, and demonstrable commitment to continuous learning Proactive, performance driven and results oriented

Job Offer

* Exposure of regional and global project
* Competitive finge benefits and salary
* Flexible working hours
* Good career development and promotions

Page Group Japan is acting as an Employment Agency in relation to this vacancy.
Company Info Established in 2000, our client is one of the world's leading providers of technology, communications, information and entertainment products and services. Headquartered in US and with a presence around the world, they generated revenues of $150 billion+ in 2020. They are looking for a high-caliber Client Service Manager to work closely with their client on mulitple IT projects.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 10000K - JPY 15000K   

Please apply from here



Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社

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Service Delivery Manager - US Listed IT Company