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Updated 2021-10-25
Activated 2021-10-14

[IT Technical Support] Utilizing your English skills as a global company! 124 days of annual holidays
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  • Recruiter
  • Staff Level
  • More Than 120 Days off per Year
  • New Year's Holidays
  • Five Days Workweek
  • Online Interview
  • Business Expansion
  • Overseas Business
  • Language Skills
  • English Language Skills
  • No Transfer
  • Experience Welcome
This posting is managed by: j Career Co.,Ltd. / 株式会社 j Career
Company Name Company is not publicly visible
Job Type
j Career Co.,Ltd. / 株式会社 j Career
IT (Other) - IT Help Desk
Customer Service - Customer Support
Industry Telecommunications/Information Services
Location Asia Japan Tokyo

Job Description <Details of duties>
・ Inquiries from domestic and English-speaking customers
・ Improvement proposals to client companies
・ Escalation when trouble occurs
・ Customer support operations after understanding the company's services
・ Aggregate analysis of customer call data ・ Improvement proposal ・ Sharing with development
・ Customer data import confirmation business
★ Recommended knowledge / experience ★
1. 1. Those who have DB knowledge and experience
2. 2. Those who have knowledge and experience around the network
3. 3. Those who understand the general knowledge and operation method of PC
Company Info We have established local subsidiaries in the United States, China, Taiwan, Hong Kong, and Singapore to expand overseas sales channels together with our client companies.
Currently, the store management system has been introduced in more than 15,000 stores nationwide, and in recent years, the introduction has been increasing overseas, and the business is steadily expanding.
As an independent software vendor that handles POS systems, order entry systems, and headquarters information systems, which we specialize in, we have achieved annual sales and profit growth and are steadily growing.
Working Hours Modified labor system (1) 09:00 to 17:30 (2) 11:30 to 20:30 (3) 14:30 to 23:00
(4) 23:00 to 09:00
Measures against second-hand smoke: No smoking indoors
Job
Requirements
[Required]
★ Those who have some experience in information systems
★ Technical support more than 3 years of work experience
★ Those with a TOEIC score of 680 or higher
★ IT qualification holder
★ Person with practical experience in English

[Personal image you want]
◇ Those who have a strong desire to grow
◇ Those who can take the initiative in everything
◇ Those who can propose ideas and opinions
◇ Those who can work with great importance on teamwork
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary Depends on experience   
Other Salary
Description
<Planned annual income>
Estimated salary: 3.8 million yen to 5 million yen
■ Preferential treatment according to company regulations, taking into consideration experience, skills, and age
<Wage form>
Monthly salary system
<With or without salary increase>
Yes
<Salary supplement>
* Details of salary will be decided according to the previous job, work history, experience, and ability.
■ Bonus: Twice a year (paid from half a year after joining the company)
The estimated annual income is just a guideline and may fluctuate through selection.
Monthly salary includes fixed allowance.

◇ Employment insurance
◇ Workers' accident compensation insurance
◇ Welfare pension
◇ Health insurance
◇ Corporate pension fund
◇ Transportation expenses are provided (up to 30,000 yen per month)
◇ With qualification acquisition support and allowance
◇ Housing allowance available

* The following measures are being taken as measures against infectious diseases.
◇ Installation of disinfectant
◇ Non-contact thermometer installed
◇ Staggered commuting from 10:00 to 18:30
Holidays Complete weekly two-day system (and weekends and holidays)
Paid leave 10 to 20 days
124 days off

Paid leave, condolence leave, summer vacation (2 days), year-end and New Year leave (9 days from 2019 to 2020), prenatal and postnatal leave, childcare leave
Job Contract
Period
Full-time employee (trial period 3 months)
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[IT Technical Support] Utilizing your English skills as a global company! 124 days of annual holidays

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