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Updated 2021-08-12
Activated 2021-06-22

★ Inexperienced [Global Customer Success] New project launch member
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This posting is managed by: Pasona Inc. Global department/株式会社パソナ グローバル事業本部
Company Name Company is not publicly visible
Job Type
Pasona Inc. Global department/株式会社パソナ グローバル事業本部
Other Job Type - Other Job Type
Location Asia Japan

Job Description You will be involved in the social application support business by making use of your experience! Scheduled to hire multiple people in August!

【In particular】
You will be involved in responding to inquiries (Japanese and English) from users of online payment services operated by overseas start-up companies, and in general project promotion operations.

■ User support
For inquiries (Japanese / English) about the service by e-mail or chat (some telephones), we will understand what the user really wants and make the best proposal.

■ Project promotion work
We will work with overseas operating companies to improve our services by making proposals that can be seen from our daily work, such as improvements necessary for our services and future measures.

■ Team building
The current team is small, but we plan to expand to a larger team in the future. Everyone takes leadership and works to grow as a team.

★ This project has been evaluated based on our past achievements, and we are in charge of this project as a partner for development in Japan, not as a service agency.
In addition to responding to emails, we will also contribute to the success of our clients in Japan, such as being in charge of short-term projects requested by clients and actively proposing solutions to problems in dealing with customers.
★ In order to improve the service, we will not only support users, but also take charge of inside sales and risk handling for customer success, and will be involved in improving the service while interacting with the operating company and members of other countries. I can.

[About training]
There are technical and specialized contents including coding analysis, but you can start with peace of mind because there is a three-week careful training and an OJT period after that.

Currently: 23 team members (multinational)
* We plan to increase the number of employees aiming for a scale of 50 people in the future!
Company Info 1) Social app support: A customer support service that responds to inquiries from customers using social apps on behalf of client companies.
2) School Guardian: A consulting service that provides total support to school officials regarding the use of social media, measures against the leakage of personal information on the Internet and cyber-bullying, which can be issues in school life, including online patrols on unofficial schools. ..
3) Monitoring: Our in-house operation center, which operates 24 hours a day, 365 days a year, provides monitoring services to customers, mainly companies, by visually checking posts on social media.
Working Hours 09: 00 --18: 00
Job
Requirements
[Required requirements]
■ English business level or higher (TOEIC 800 points or higher)
■ Japanese business level (N1) level or higher
→ Work experience in Japan or equivalent skills
→ Those who can read, write and speak Japanese clearly, concisely and fluently
■ Basic PC skills, IT literacy

[Welcome requirements]
▼ Experienced people such as call centers and video chat counselors
▼ BtoB response experience (face-to-face, email, phone, etc.)
▼ Experience as a team management and trainer
▼ Sales experience

[Personal image you want]
◎ I want to work in a global environment
◎ I want to be involved in the services of foreign companies
◎ I want to step up with work using English
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 3000K - JPY 4500K   
Holidays Condolence leave, year-end and New Year holidays, summer vacation, paid leave, nursing care leave
・ Prenatal leave / childcare leave * 100% acquisition rate for both men and women
-Maternity leave follow-up system
Nearest Station Gotanda
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Pasona Inc. Global department/株式会社パソナ グローバル事業本部

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