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Updated 2021-12-03
Activated 2021-11-24

[Customer support] Work from home is possible
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  • Recruiter
  • Senior Level
  • Bonus System
  • Work-Life Balance
  • Side Work Allowed
  • Remote Work
  • More Than 120 Days off per Year
  • New Year's Holidays
  • Five Days Workweek
  • Online Interview
  • Business Expansion
  • Career Options Available
This posting is managed by: j Career Co.,Ltd. / 株式会社 j Career
Company Name Company is not publicly visible
Job Type
j Career Co.,Ltd. / 株式会社 j Career
Customer Service - Customer Support
Customer Service - Call Centre Manager/SV
Industry Internet Services/ISP (Internet Service Provider)
Location Asia Japan Tokyo Shinjuku

Job Description Customer support-120 days or more of annual holidays / Enrichment of benefits / Engaged in a wide range of operations-

You will be in charge of business planning and staff training in customer support for our mainstay natural hair care products and cosmetics, and strategic planning using the call center.
■ Business content:
・ Design and improve customer experience
・ General customer management such as ordering and ordering products
・ Customer support by email, phone, etc.
・ Call center business planning and staff training
* Depending on the person's ability and intentionality, the following tasks can also be performed concurrently.
・ Advertising, sales promotion business / numerical analysis business / marketing research support
・ Customer-oriented product planning, advertising manuscripts, catalog production
[My business is directly linked to customer satisfaction] Although we are in a position where there is almost no customer support, we can contribute to customer satisfaction through strategic planning of call centers that directly connect to customers.
Company Info ■ The staff is half men and women, and staff of a wide range of ages from 20s to 50s are enrolled. It is an environment where you can work with a sense of satisfaction in a friendly and free atmosphere by actively incorporating the ideas and opinions of the staff.
Measures against second-hand smoke: No smoking indoors
Working Hours 09: 30-18: 30 (8 hours of regular working hours)
[Break] 60 minutes
[Overtime] Yes
Educational background is not required

<Required work experience>
■ Required conditions
・ More than 2 years of experience in policy planning using call centers
・ 2 years or more of customer support experience
English Level Minimum Communication Level (TOEIC 225-470)
Japanese Level Native Level
Salary Depends on experience   
Other Salary
Annual income 4 million to 6 million yen (with overtime allowance)
* The decision will be made in consideration of experience and ability.
Bonus: 3 times a year (January / May / September)
Salary revision: 3 times a year
[System / Equipment]
Work from home (some employees can use it)
Remote work possible (some employees can use it)
Reduced working hours system (available to some employees)
Childbirth and childcare support system (available to all employees)
Qualification acquisition support system (available to all employees)
Training support system (available to all employees)
Complete with various social insurance (employment, industrial accident, health, welfare pension)
Transportation expenses paid (up to 20,000 yen / month)
Housing allowance (20,000 yen / month, 30,000 yen / month if you live within 3 stations from the company)
Child allowance (10,000 yen / month per person)
Childcare reduced working hours system
Various in-house awards system
Education (external) training support system
Holidays Complete weekly two-day system (Saturday and Sunday)
public holiday
Year-end and New Year holidays, Golden Week holidays, summer holidays (120 days or more of annual holidays)
Paid leave (12 days in the first year)
Condolence vacation
Pregnant woman special leave
Prenatal and postnatal leave
Special leave (vacation granted when the goal is achieved * up to 16 days a year)
FPO system (a system that allows you to take five days off a year to spend time with your family, partners, and benefactors)
Job Contract
Full-time employee (trial period 3 months)

Please apply from here



j Career Co.,Ltd. / 株式会社 j Career

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[Customer support] Work from home is possible