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Updated 2021-06-08
Activated 2021-06-08

【Global IT Service】Service Desk Specialist YT16607

  • ★★ Staff Level
  • Listed Public Company
  • No transfer
This posting is managed by:
Recruiter
Skillhouse Staffing Solutions K.K.
Company Name Company is not publicly visible
Job Type
Skillhouse Staffing Solutions K.K.
IT (Other) - IT Help Desk
IT (Other) - Customer Support Engineer
Customer Service - Customer Support
Industry Software Vendor
Location Asia Japan Tokyo
Asia Japan
Job Description Our client is a worldwide third-party maintenance provider for multi-vendor hardware. They are seeking a service desk specialist for their Japan office. The purpose of this position is to manage all incoming calls for service from customers from a remote support location and delivering services to international customers.

Responsibilities:
- Answer incoming calls or external customers' emails reporting a support request
- Assist the customers with the first incident qualification process
- Logging Calls in the system with the all needed information, details, categorizations and priorities
- Responsible for escalating cases appropriately to the Technical team, L2 and L3
- Communication with users – keeping them informed of incident progress, notifying them of impending changes delays
- Contact customers to confirm scheduled appointments and verify feedback when outages are reported fixed.
- Coordinate spares parts dispatch with local partner / Customer / logistic center
- Ensure constant up to date reporting about status of all calls through the relevant tools internally and to Customer
- Manage local buffer stock refill process with logistic team
Company Info A global IT Life Services company offers end-to-end data center maintenance service. The company helps customers find cost-effective, hassle-free solutions for their IT infrastructure maintenance needs.
Working Hours 9:00 - 18:00(Mon - Fri)
Job
Requirements
- Experience working in a fast-paced customer support environment requiring heavy telephone, e-mail, or face-to-face interaction required.
- Ability to build and maintain relationship with customers/clients /partner
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 4500K - JPY 5000K   
Other Salary
Description
‐ Social insurance
‐ Transportation Fee
‐ No smoking indoors allowed (Designated smoking area)
Holidays Saturday, Sunday, and National Holidays
Job Contract
Period
1 year rolling contract
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Skillhouse Staffing Solutions K.K.

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