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Updated 2021-05-03
Activated 2021-05-03

Front Office IT Support [Emerge Employment / Start of resident financial resident in major foreign companies] Tokyo 4 ~ 5M
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  • ★★ Staff Level
Company Name

Emerge 360 Japan K.K./Emerge 360 Japan 株式会社

Job Type
Emerge 360 Japan K.K./Emerge 360 Japan 株式会社
IT (Other) - IT Help Desk
IT (Other) - Customer Support Engineer
IT (Other) - Other
Industry Employment Agency
Location Asia Japan Tokyo Minato

Job Description Emerge is hiring a L2 support engineer for foregin based finaicial company as our onsite support engineer.

·Desk side and remote investigation of all Incidents affecting the users' desktop.

·Daily IT Chat assistance support for Global client base

·Ability to diagnose and resolve software issues including MS office suite, standard Market Data applications, Voice/Mobile, Remote Login, Citrix.

·Support Japanese applications (eg, Quick ActiveManager, TradeNet/X, T-Wave, Smartbridge, etc); where appropriate liaise with third party vendors

·Handle the maintenance and compliance of a fully controlled environment in accordance with Audit standards.

·Weekend work supporting Japan client base and occasional weekend events.

·Handle Video Conferencing & IPTV support when needed

·Immediate hands-on hardware support and replacements (mice, Bloomberg keyboards, monitors).

·Handle procurement order pickups for headsets and webcams. Including managing equipment returns.

·Pre-shift team communication, including state of the environment and ready for business checks.

·Handle Desk moves on the TradeFloor when required

·Handle and prioritize all tickets arriving within SNOW, either resolving directly or re-assigning them to another support teams as required. Maintain high-quality incident data

·Provide dedicated, positive and efficient service at all times to all internal clients.

·Track and update hardware inventory stock on a regular basis.

·Committed to maintaining quality and professionalism for all processes and procedures within the environment.
Company Info Indoor smoking
Working Hours 7: 30 ~ 16: 30/10: 00 ~ 19: 00 Shift system
Proficiency of agile working technologies, WiFi, Mobile Applications (e.g. Blackberry, Skype for Business), Citrix, laptops, to provide complete agile working support. Including providing Information regarding any other of our IT products and services.
High level of skill set in ‘todays’ technologies used in the organization (Windows 7 / 10, Office 365, MS Office Suite, VPN’s etc.)
Proficiency of IT Service Management processes and good practices (ITIL)
Knowledge of voice recording technology (e.g. Verba, NICE), Apple IOS & Android mobile device and Service Management tools (e.g. Service Now, ZenDesk)
Understanding of Active Directory and Group Policies required.
Understanding of Automated Software Deployment for Enterprises such as SCCM an advantage.
Exposure to a pressurized IT support environment, working to tight SLAs and supporting a demanding client base.
Experience working in a financial institution, preferably Investment Bank or Wealth Manager is desired.
Experience supporting all Levels of users and staff, with professionalism, confidence and excellent customer service skills.
Good interpersonal skills, customer orientation skills.
Able to work independently, with a track record of delivery on regional product deployment projects and manage time effectively under pressure. E.g. desktop hardware refresh project, or major software/operating system deployments.
Organized and structured approach to work prioritization and experience of breaking down problems to deliver effective solutions. Strong situational analysis and decision-making abilities.
Outstanding written and verbal communication skills.
Excellent time management skills and Professional appearance
Result oriented, dedicated, hardworking and can work on own initiative whilst also working collaboratively and deliver on time with integrity, sense of urgency, attention to detail and quality standards.
English Level Fluent (TOEIC 865-)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 4000K - JPY 5000K   
Other Salary
Social Insurance
Commuting/ Transportation Allowance
Holidays Five-Day Workweek
Summer Holidays
Paid Holidays

Please apply from here


This posting is managed by:

Emerge 360 Japan K.K./Emerge 360 Japan 株式会社

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Front Office IT Support [Emerge Employment / Start of resident financial resident in major foreign companies] Tokyo 4 ~ 5M