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Updated 2021-05-31
Activated 2021-05-13

【Senior Deskside Support Engineer】Working in Tokyo

  • ★★★ Senior Level
Company Name


Job Type
IT (Hardware/Network) - Project Manager
IT (Hardware/Network) - Server and Machine Operation and Maintenance
IT (Other) - IT Help Desk
Industry Other
Location Asia Japan Tokyo

Job Description 【Work Scope】
- Hardware IMAC Support
- Software IMAC and configuration
- VIP Users support
- Server Rooms and Network Infrastructure proximity support
- 3rd Party Support and Co-ordination
- Events Management
- User engagement
- User Training and on/off-boarding
- Assets Management
- Device deployment and depot management
- Optional Service - R&D Lab L3 support

【Job Description】
- Good leadership skills to carry people along and drive projects/task
- Good judgment in handling customer requests/problems.
- Maintaining positive relationships & Work collaboratively with other members of the IT team.
- Identifying customer needs and overseeing service delivery within the business context.
- Identify root cause for major/critical incidents and, where possible, resolved or provided workarounds, suggestions and improvements to future incidents.
- Assessing customer feedback and using your creativity to establish, improve, and refine services.
- Accurate reporting and propose service improvement when required
- Develop several strategies to tackle issues to have a backup plan when a strategy might not be effective.
Working Hours Mon-Fri 9:00-18:00
Sat/Sun/National holidays
Salary Depends on experience   
Holidays Five-Day Workweek
Paid Holidays
Congratulatory or Condolence Leave
Child-care Leave

Please apply from here


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【Senior Deskside Support Engineer】Working in Tokyo