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Updated 2021-06-23
Activated 2021-06-23

Customer Service Agent (No calls, Remote Work)

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  • Staff Level
This posting is managed by: ACS Japan K.K. / ACS Japan株式会社
Company Name Company is not publicly visible
Job Type
ACS Japan K.K. / ACS Japan株式会社
IT (Other) - IT Help Desk
Administrative - Sales Assistant/Clerical/Receptionist
Customer Service - Customer Support
Location Asia Japan Tokyo

Job Description This position is non-voice, meaning no need to make or attend customer calls, rather this is to conduct and compile reults of surveys and help in improving customer satisfaction. Here are brief responsibilities;

・Conduct quality reviews to evaluate quality performance and increase Customer Satisfaction
・Research, identify, and document customer surveys
・Identify and escalate issues to supervisor
Company Info Remote Work
Job
Requirements
・Good working knowledge of computer i.e., MS-Office
・Excellent verbal & written communication & presentation skills
・Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate
・Good Interpersonal & people management skills with good problem solving approach Good analytical skills for MIS, number crunching & reporting to internal & external customers
・Ability to exercise managerial judgment and perform as a mentor. Ability to multi task multiple activities by effective delegation and monitoring
・Demonstrated Customer Service Skills
・Fluent Japanese with at least intermediate level English
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 4000K - JPY 5000K   
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Customer Service Agent (No calls, Remote Work)

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