Daijob.com is Japan's definitive job site for multilingual professionals.

Job Search

keyvisual keyvisual
Updated 2021-04-20
Activated 2021-04-20

【Global Consulting Firm】IT Support YT16363

  • ★★ Staff Level
  • Listed Public Company
  • No transfer
This posting is managed by:
Recruiter
Skillhouse Staffing Solutions K.K.
Company Name Company is not publicly visible
Job Type
Skillhouse Staffing Solutions K.K.
IT (Other) - IT Help Desk
IT (Other) - In-house System Operator
IT (Other) - Other
Industry Business Consulting
Location Asia Japan Tokyo

Job Description Wonderful Opportunity! If you have the skills and experience required, you are encouraged to apply. You will enjoy working for a leading global consulting company and with a talented group of professionals in the Japan office.

This position's primary role is to service the IT support needs of our user base in a demanding results oriented environment and is expected to deal with the majority of calls and emails to the Help Desk using a variety of problem solving techniques, while maintaining a high level of customer satisfaction. This person will learn support skills in a pressurized environment and be able to expand their technical ability across a range of software, hardware and mobile platforms.

Responsibilities:
- Be the primary contact for IT related problems and issues for the employees
- Take ownership from start to finish of the investigation, troubleshooting, and resolution of hardware and software problems on computer systems and other supported hardware (mobile devices, phones, voicemail, projectors, etc.)
- Perform consistent follow-up with user to ensure complete resolution and user satisfaction
- Maintain accurate inventory database, repair log and activity log
- Proactively identify and complete projects that add value to the department and/or our customers
- Enforce guidelines and policies to ensure data integrity, system reliability and data security while providing essential flexibility to end users
- Build and deploy standard notebook and desktop computers
- Use Active Directory to create and manage user accounts and set permissions
- Develop best practices in the IT environment through experience sharing
- Coordinate off-site repairs with external vendors
- Participate in Global projects if requested
- Work with other staff to test new applications and upgrades
- Lead end user training programs
Company Info A global management consultancy headquartered in Boston, Massachusetts. One of the "Big Three" management consultancies.
Working Hours 9:00 - 18:00(Mon - Fri)

*Currently, most of employees are in work from home due to COVID-19 infection control.
Job
Requirements
- IT help desk experience
- Demonstrated interest and aptitude in technology and technical issues
- Proactive, confident and self-motivated
- Strong time management and prioritization skills in a multi-tasking environment
- Strong customer service, organization, interpersonal and communication skills
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 5000K - JPY 6000K   
Other Salary
Description
各種社会保険完備(厚生年金保険、健康保険、労災保険、雇用保険)、 屋内原則禁煙(屋外に喫煙所あり)、 通勤交通費支給等
Holidays Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
Job Contract
Period
Permanent
Back

Please apply from here

Apply

Recruiter

Skillhouse Staffing Solutions K.K.

Company Information

Feature Article

Job List

Hot Agent

【Global Consulting Firm】IT Support YT16363

Apply
Like