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Updated 2021-04-20
Activated 2021-04-20

【Global Consulting Firm】IT Support YT16363

  • ★★ Staff Level
  • Listed Public Company
  • No transfer
This posting is managed by:
Skillhouse Staffing Solutions K.K.
Company Name Company is not publicly visible
Job Type
Skillhouse Staffing Solutions K.K.
IT (Other) - IT Help Desk
IT (Other) - In-house System Operator
IT (Other) - Other
Industry Business Consulting
Location Asia Japan Tokyo

Job Description Wonderful Opportunity! If you have the skills and experience required, you are encouraged to apply. You will enjoy working for a leading global consulting company and with a talented group of professionals in the Japan office.

This position's primary role is to service the IT support needs of our user base in a demanding results oriented environment and is expected to deal with the majority of calls and emails to the Help Desk using a variety of problem solving techniques, while maintaining a high level of customer satisfaction. This person will learn support skills in a pressurized environment and be able to expand their technical ability across a range of software, hardware and mobile platforms.

- Be the primary contact for IT related problems and issues for the employees
- Take ownership from start to finish of the investigation, troubleshooting, and resolution of hardware and software problems on computer systems and other supported hardware (mobile devices, phones, voicemail, projectors, etc.)
- Perform consistent follow-up with user to ensure complete resolution and user satisfaction
- Maintain accurate inventory database, repair log and activity log
- Proactively identify and complete projects that add value to the department and/or our customers
- Enforce guidelines and policies to ensure data integrity, system reliability and data security while providing essential flexibility to end users
- Build and deploy standard notebook and desktop computers
- Use Active Directory to create and manage user accounts and set permissions
- Develop best practices in the IT environment through experience sharing
- Coordinate off-site repairs with external vendors
- Participate in Global projects if requested
- Work with other staff to test new applications and upgrades
- Lead end user training programs
Company Info A global management consultancy headquartered in Boston, Massachusetts. One of the "Big Three" management consultancies.
Working Hours 9:00 - 18:00(Mon - Fri)

*Currently, most of employees are in work from home due to COVID-19 infection control.
- IT help desk experience
- Demonstrated interest and aptitude in technology and technical issues
- Proactive, confident and self-motivated
- Strong time management and prioritization skills in a multi-tasking environment
- Strong customer service, organization, interpersonal and communication skills
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 5000K - JPY 6000K   
Other Salary
各種社会保険完備(厚生年金保険、健康保険、労災保険、雇用保険)、 屋内原則禁煙(屋外に喫煙所あり)、 通勤交通費支給等
Holidays Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
Job Contract

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Skillhouse Staffing Solutions K.K.

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【Global Consulting Firm】IT Support YT16363