| ポジション名 Assistant Manager, Customer Service | ||
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| この求人情報 の取扱い会社 |
Way Simmons Partnership
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| 社名 | 会社名非公開 |
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| 掲載開始 | 2008-10-27 | |
| 職種 | 流通・小売/消費財/ファッション - 店舗管理・開発/スーパーバイザー 流通・小売/消費財/ファッション - その他 |
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| 業種 | ファッション関連 | |
| 勤務地 | 東京都 | |
| 仕事内容 | Primary Purpose: •This position is responsible in supporting Senior Manager on day-to-day tasks of supervising, directing and motivating internal subordinates within the Customer Service Department to meet both team and company goals •In addition, he/she will be responsible for managing, training and overall performance of Call Center and any projects related to customer service •In this role, the person will be required to manage overall Call Center operation by capturing qualitative and quantitative status, identify the areas of opportunities and challenges to further develop plans to proactively respond to the opportunities and challenges identified, and take lead to execute those plan developed Key Responsibilities: •Investigate, understand, and define the needs of HQ and Stores through extensive communication and collaboration within the groupe members •Analyze and prioritize the expectations of HQ and stores, through quantitative and qualitative approach, including Benchmarking to ensure best practices on customer service are performed •Create Action Plan recommendation as team based on comprehensive analysis as stated above, in collaboration with Group members •Execute Action Plan, including documentation of As-Is processes, identifying risks and opportunities, setting priorities based on business needs and expectations •Take ownership and manage the execution plan •Project Management skills and experiences in leading and accomplishing CS initiatives •Supervise Call Center from operational perspectives |
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| 応募条件 | Education & Experience Requirements: •Bachelor’s degree and a minimum of 3 years management experience in a consumer service or retail environment •Experience in Global Brand Company preferable •Experience in the establishment and management of Customer Call Center (Supervision experience in 3rd party is a must / in-house preferred) •Strong coaching, leadership and facilitation skills required •Must be a person whom is able to perform with flexibility •Strong verbal and written communication skills in both Japanese and English •Able to manage and direct both team members and outsourced vendors with little or no direct supervision •Strong analytical, problem solving, motivational and leadership skills are required •Proven ability to work and communication with all levels of organization, including cross-functional teams •Able to manage tasks in multiple and simultaneously The accomplished individual will possess the following competencies: •Belief in the Brand •Commitment to Excellence •Passion •Focus •Motivated to seize opportunities •Tenacity •Knowledge driven •Comfortable with change and ambiguity •Organized person who can stimulate & motivate •An ability to work in a collaborative manner |
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| 英語能力 | ビジネス会話 (TOEIC 735-860) | |
| 日本語能力 | ネイティヴレベル | |
| 年俸 | 580万円 以上 | |
