| ポジション名 Technical Support Manager | ||
|
||
| この求人情報 の取扱い会社 |
INTERESSE INTERNATIONAL INC. / インテレッセ インターナショナル インク
|
|
| 社名 | 会社名非公開 |
|
| 掲載開始 | 2008-06-17 | |
| 職種 | ＩＴ関連（その他） - プリセールス/セールスエンジニア ＩＴ関連（インフラ系） - 通信インフラ （ISP・キャリアを含む） ＩＴ関連（インフラ系） - ネットワークエンジニア |
|
| 業種 | 通信 | |
| 勤務地 | 東京都 | |
| 仕事内容 | Acting as the customer advocate for the company, as a Technical Service Manager you will serve as a client consultant to continually drive the optimisation, stability and durability of their network and providing a consistently world class customer service. You will need to be accessible to the customer on a 24 by 7 basis, whilst being alert to potential revenue enhancing sales opportunities. Your main responsibilities as a Technical Service Manager will involve: * Producing standard network performance reports for review with customers * Providing knowledge for the company customer portals for web-based self service and network management tools, including offering customer training as necessary * Ensuring that network diagrams and designs are accurate and current for all customers * Maintaining regular communications for an assigned customer base to understand and manage performance expectations * Serving as the third level escalation point for trouble tickets * Project managing technical service improvement plans for chronic, critical customer issues * Delivering detailed root cause analyses and reasons for outage in response to catastrophic network issues * Providing second level support for complex network implementations and managed services requests. Partner with the Service Manager to identify and project manage large customers with e-bonding applications * Performing ongoing network hardening and diversity review to ensure customer understanding of the most appropriate recommendations * Working to improve support requirements for customer networks * Ensuring SLA compliance as required by contract |
|
| 会社概要 | 米系大手通信企業の日本法人です。グローバルかつダイナミックな仕事ができます。 | |
| 勤務時間 | 9-5 | |
| 応募条件 | Your skills and qualifications as a Technical Service Manager will ideally include: * A relevant degree or equivalent industry experience using in-depth technical telecommunications knowledge, customer support and service experience required * Cisco, Juniper Networks, Nortel, Microsoft, Checkpoint, CISSP security certifications are a plus * Strong working knowledge of network products, services and technologies including vendor products such as Cisco, Juniper, Nortel, Microsoft and Checkpoint * A demonstrable understanding of the issues and trends in the telecommunications industry that affect product and service solutions * Demonstrated expertise in managed services, security, converged and or integrated solutions (eg VOIP), data centers and hosting, VPNs, LAN/WAN internetworking and optimization, and traditional voice & data services recommended * Hands-on engineering or operational experience with WAN networking and/or other IT or security solutions is a major plus * TCP/IP and/or MPLS-based VPN routing and switching experience are essential * A proven ability to compare and contrast technologies and product choices * Experience in the management of international projects supported by customer facing, consultancy skills * Excellent interpersonal, written communications and presentation skills What we will be looking for in you: With a proven ability to learn on the fly, as a Technical Service Manager with the company you will demonstrate excellent time management and priority setting skills, and organizational ability. |
|
| 英語能力 | ビジネス会話 (TOEIC 735-860) | |
| 日本語能力 | ネイティヴレベル | |
| 年俸 | 経験と能力に基づく | |
| 給与に関する説明 | 社会保険完備 交通費全給 他完備 |
|
| 休 日 | 完全週休2日制（土・日・祝祭日） | |
| 勤務期間の説明 | 正社員 | |
| 最寄り駅 | 新宿 | |
