| ポジション名 Cabling specialist ( On-site user support ) | ||
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| この求人情報 の取扱い会社 |
Manpower Japan Co., Ltd.
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| 社名 | 会社名非公開 |
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| 掲載開始 | 2008-11-10 | |
| 職種 | ＩＴ関連（インフラ系） - 通信インフラ （ISP・キャリアを含む） ＩＴ関連（インフラ系） - ネットワーク監視 ＩＴ関連（インフラ系） - ネットワークエンジニア |
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| 業種 | コンピューター | |
| 勤務地 | 東京都 | |
| 仕事内容 | - Monitor the queues and act upon those tickets coming into their respective queues - Learn quickly when new products and services are introduced and create necessary documentation - Screening of tickets generated - Dispatching calls to the team members when necessary - Managing calls dispatched to team members - Responsible for end-to-end Call Management - Take ownership of all the tickets coming into Service group - Periodically updating calls/customer as required |
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| 会社概要 | Global Financial Company | |
| 勤務時間 | a. 7:00 ~ 16:00 b. 10:00 ~ 19:00 c. 14:30 ~ 23:30 |
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| 応募条件 | - At least 1-2 years experience in Support field - Good technical knowledge on Windows NT, 2000 & XP - Good appreciation of TCP/IP networking, should have worked on LAN/WAN technology - Excellent communication skills, should be able to deal with users at all levels within the organization - Have worked on Helpdesk environment previously - Should be a good team player - Excellent analytical and proven problem solving skills - Ability to communicate effectively in both Japanese and English - Make judgment as to when the problem has to be escalated and should follow-up on the calls to ensure that the user is updated and close it once the solution to provided. - Should be willing to work in shift, late nights as well as on weekends |
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| 英語能力 | ビジネス会話 (TOEIC 735-860) | |
| 日本語能力 | 流暢(日本語能力試験1級) | |
| 年俸 | 380万円 〜 440万円 | |
| 給与に関する説明 | 社会保険完備 | |
| 休 日 | Sundays ( 5 days a week in shift ) | |
| 勤務期間の説明 | 1 year contract ( renewable ) | |
| 最寄り駅 | Roppongi, Tokyo | |
