| ポジション名 Tech Support Engineer / Customer Engineer | ||
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| この求人情報 の取扱い会社 |
SystemsGo Corporation
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| 社名 | 会社名非公開 |
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| 掲載開始 | 2008-11-07 | |
| 職種 | ＩＴ関連（その他） - カスタマーサポートエンジニア ＩＴ関連（オープン・ＷＥＢ系） - 業務アプリケーションSE ＩＴ関連（その他） - その他 |
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| 業種 | 金融･証券 | |
| 勤務地 | 関東全域 東京都 |
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| 仕事内容 | Excellent opportunity to join a successful IT team in the financial field! Multinational financial firm, looking for bilingual candidates with at least 1.5 years of Tech Support experience demonstrating strong interest in IT & a good learning attitude. Arranging interviews now! Main responsibilities: - Resolve and report on customer / vendor queries and problems of medium to large complexity. Troubleshoot and quickly diagnose less complex problems in accordance with the Service Level Agreement (SLA) / key performance indicators and propose measures to prevent recurrence. - Provide support on all technical problems within own area of expertise, through the provision of telephone or on-line support. Work with the customer / vendor / partners to establish the root cause of problems and provide end-to-end service support, retaining ownership of a case, by resolving it individually or escalating it in accordance with the SLA. |
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| 会社概要 | Multinational financial firm supporting over 7000 financial institutions throughout the world. A friendly and dynamic environment which promotes talent and growth with excellent training and learning / development opportunities as well as competitive rewards. | |
| 応募条件 | - Exposure to customer service function with good customer orientation - Ability to communicate with external / internal parties in fluent spoken and written Japanese and English at business level - Strong analytical and problem-solving skills, with ability to work under pressure in an independent manner - Previous helpdesk experience and knowledge of common operating system including IBM AIX, Sun Solaris, Windows XP & amp and IP networking an advantage |
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| 英語能力 | ビジネス会話 (TOEIC 735-860) | |
| 日本語能力 | 流暢(日本語能力試験1級) | |
| 年俸 | 500万円 〜 800万円 | |
| 給与に関する説明 | Commutation Allowance Social Insurance Education Training |
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| 最寄り駅 | Marunouchi Area | |
