Consumer Care for one of the world's largest cosmetics brands | マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.の求人詳細

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東京

2024.5.24 [Fri.]

AKIBA_SQUARE 秋葉原UDX 2F

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更新日 2024-05-08
掲載開始日 2024-05-08

Consumer Care for one of the world's largest cosmetics brands

人材紹介
スタッフレベル

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	カスタマーサービス - カスタマーサービス/カスタマーサポート
業種	消費財/FMCGメーカー
勤務地	アジア日本東京都
仕事内容	In this role you will be handling a range of customers and clients, handling complaints and other various queries. You will also participate in internal projects to stream-line the consumer service process and make it more efficient, helping improve every facet of the team. Description 1) Customer inquiry and complaints handling through phone, email, chat, active support on SNS 2) Outsourced management 3) Communication with other team(brands, QA, CC, Legal, contact center etc.) to reply to consumers appropriately 4) Summary and Analyze VOC(Voice of Customer) 5) General Customer service and administrative duties to handle complaints Profile -Minimum 3 years experience in customer service / education(trainer) / sales /CRM -Microsoft MS Application, Excel, Access, Power Point Skill at least Intermediate Level -Japanese native speaker -English Skill(reading, speaking-communication with customer on the Job Offer -Competitve salary/compensation package -Work flexibility, can work from home a few days per week -discounts of products
企業について（社風など）	My client is one of the world's largest cosmetics company and has developed activities in the field, concentrating on hair color, skin care, sun protection, make-up, perfume, and hair care.
英語能力	日常会話(TOEIC 475-730)
日本語能力	ネイティヴレベル
年収	日本・円 600万円〜 700万円